Details: Commensurate with experience.
The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.orgOpens a New Window..
The Regional Refugee Health Officer (RRHO) position supports the operations of the Refugee Health Services Department and the administration of the Medical Replacement Designee for the State of Tennessee. The RRHO’s core areas of responsibilities include centralized benefits coordination, ensuring healthcare access for covered enrollees; quality assurance; partnership development; and stakeholder engagement. This position is based in Nashville, Tennessee and reports to the Associate Director of Refugee Health Services. Travel is required.
DUTIES AND RESPONSIBILITIES
- Distribute applicant disposition letters and data transmission for enrollment;
- Serve as the first line for enrollee relations and address concerns, complaints and appeals;
- Interact with beneficiaries and LRAs to provide information in response to inquiries about coverage, providers, and to handle and resolve complaints;
- Ensure sufficient saturation of contracted providers for Refugee Medical Assistance covered benefits;
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
- Provide feedback and recommends improvements for service delivery, contracted providers, beneficiary experience, and others;
- Provide training and technical assistance to support culturally and linguistically appropriate services and increased access to services;
- Contribute to the development and revisions of statewide policies, procedures, and practices to promote high-quality and cost-effective refugee health services.
- Communicate with LRAs and the Wilson Fish Agency concerning RMA eligibility and enrollment, as well as to plan healthcare orientations and public health education sessions;
- Travel to assigned region at least once a quarter to: (1) provide onsite case consultation in support of the LRAs and RRDs, as they address refugees’ questions; (2) participate in or deliver cross-program training; and (3) foster stronger relationships with the LRAs and the Wilson Fish Agency through in-person interactions.
- Bachelor’s degree in Public Health, Human Services or related field from an accredited institution required;
- A minimum of three-years’ experience in health and human service settings such as federal, state, local governments, universities, hospitals, or nonprofit, community, ethnic or faith-based organizations required;
- Experience with health benefit plans and/or refugee resettlement direct-service delivery required;
- Experience with developing and delivering training, public speaking and building productive partnership development required;
- Experience with developing and disseminating program and/or health-related information material and public speaking required;
- Strong computer skills required, including knowledge of Microsoft Office and familiarity with web-based databases;
- Ability to practice discretion and diplomacy and maintain strict confidentiality and security of sensitive information;
- Experience with developing productive internal and/or external partnerships;
- Ability to work effectively in cross-cultural environments and experience with diverse populations;
- Excellent written and oral communication skills such as writing reports and tailored material for diverse audiences;
- Self-starter with ability to work with a remote team, juggle multiple priorities while maintaining flexibility, and meet regular deadlines; and
- Strong attention to detail.
- Use of manual dexterity, tactile, visual, and audio acuity;
- Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands; and
- Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
EQUAL EMPLOYMENT OPPORTUNITY
U.S. Committee for Refugees and Immigrants is an equal opportunity employer.
Excellent benefits package.
Minimum Education Required
How To Apply
Please submit a resume with cover letter describing your interest and qualifications with your online application.Apply for Regional Refugee Health Officer using the link below:
References will be required at time of the final interview.
No telephone calls please. Position will remain open until filled.