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Coordinator of Hotline Services

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Published 17 days ago

The Advocacy Center of Tompkins County seeks a Hotline Services Coordinator to oversee our hotline services including hiring, training and supervision of on-call client services advocates, as well as the planning and administration of the day to day operations of our 24/7 hotline. 

Located in Ithaca, NY, the Advocacy Center provides a wide range of support services to adult and youth survivors of domestic violence, child sexual abuse and sexual assault. Services provided through our hotline include crisis counseling, emotional support, safety planning, advocacy, accompaniment to services including orders of protection, shelter assessments, post assault medical exams, interviews with law enforcement or caseworkers, and information and referrals. 

We are an organization whose roots are based in feminism, social change, and victim rights. We are dedicated professionals with a strong work ethic who also promote self-care and wellness as we value a healthy work/life balance. We provide extensive training to our staff and are committed to strong supervisory support and professional development opportunities.

The ideal person for this job is someone who is collaborative, has supervision experience and experience providing crisis/support services while operating from an anti racist, trauma-informed, and harm reduction lens.

This is a Full Time (35 hours week) position with an hourly pay rate of $21.25. The person in this position will share in a rotation of afterhours on call supervisory support to staff. 

Physical Requirements: applicants must be able to ascend/descend stairs, periods of sitting, computer use. Standing and movement required.

As we strive to most effectively serve the diverse needs of our community, we strongly encourage BIPOC and/or bilingual people to apply.

TO APPLY: Submit two separate documents (in MS Word or PDF format only):  1. cover letter; and  2. resume. Please submit as two separate attachments in an email to jobs@actompkins.org.   

Applications will be accepted until the position is filled. 

QUALIFICATIONS

  • One year of crisis intervention, counseling or advocacy experience in a human services setting or translatable experience from another field 
  • Supervision experience
  • Strong interpersonal, engagement, listening, communication and crisis management skills
  • Ability to work independently as well as collaboratively, with a willingness to appreciate different points of view and problem solve in a constructive manner
  • Sensitivity to the impact of sexual and domestic violence in diverse and marginalized communities 
  • Commitment to working from an anti-oppression, harm-reduction, and strengths based trauma-responsive approach
  • Excellent communication, organizational and time management skills
  • Ability to multitask under stressful situations
  • Ability to establish and maintain effective professional working relationships
  • Flexible schedule - must be able to work some after-hours evenings, weekends and holidays
  • Vehicle and valid driver's license is required.

The Advocacy Center of Tompkins County seeks a Hotline Services Coordinator to oversee our hotline services including hiring, training and supervision of on-call client services advocates, as well as the planning and administration of…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    High School Diploma Required

Benefits

Our generous Benefits Package includes an annual financial contribution ($6,675 in 2021 prorated to start date) towards our cafeteria health benefits program (includes individual medical, dental or dependent care benefits or expense reimbursements), generous time off (2 weeks vacation the first year increasing thereafter, 16 paid holidays, 5 personal days, sick days) and annual retirement contributions after 3 years of employment. 

Our generous Benefits Package includes an annual financial contribution ($6,675 in 2021 prorated to start date) towards our cafeteria health benefits program (includes…

Location

On-site
Ithaca, NY, USA

How to Apply

TO APPLY: Please review qualifications and submit two separate documents 1. cover letter and 2. resume (in MS Word or PDF format only). Send the 2 attachments as an email to: jobs@actompkins.org

TO APPLY: Please review qualifications and submit two separate documents 1. cover letter and 2. resume (in MS Word or PDF format only). Send the 2 attachments as an email to: jobs…

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