The Director of Outreach is an integral player in a small but mighty team working hard each day to make life better for thousands of New Yorkers who are struggling to survive. The Director of Outreach is a true champion who has responsibility for the operation, management, and development of the four outreach programs of Xavier Mission: The Welcome Table soup kitchen, Customer-Choice and Emergency Food Pantries, Clothing Room, and the Coughlin Men’s Shelter. The Director of Outreach also coordinates seasonal, one-time, and new projects, including Thanksgiving Week, the winter Giving Tree, and the partnership with the West Village Community Supported Agriculture (CSA).
Other superhero duties of the Director of Outreach include supervising part-time program staff; recruiting, coordinating, and supervising volunteers of the programs; engaging in programmatic development and evaluation; and building and maintaining relationships with program guests, volunteer leadership teams, and other community organizations.
The Director of Outreach reports to the Executive Director.
- Operate and strengthen existing programs to meet the specific needs of Xavier Mission guests (who are low-income and/or homeless and deal with a variety of challenges including trauma, mental health issues, and substance abuse).
- Engage Xavier Mission guests within program services and on an individual basis for additional services.
- Recruit, train, and coordinate leadership volunteer teams to operate the programs and projects.
- Develop and implement appropriate policies and procedures for volunteers and guests.
- Recruit, train, coach, and evaluate the Chef, the Maintenance & Inventory Manager, and long-term volunteers.
- Maintain relationships with program leadership teams.
- Recruit, organize, schedule, and supervise short-term volunteers.
- Oversee client referrals to other programs as needed.
- Network on behalf of Xavier Mission within the community.
- Attend and participate in local conferences, coalitions, etc.
- Consult with Executive Director to maintain budgets for programs.
- Work collaboratively with staff of the Church of St. Francis Xavier as necessary to operate programs.
- Manage government funding for food and supplies in accordance with stated guidelines.
- Order, track, and manage food and supply deliveries from various vendors utilizing multiple funding streams.
- Coordinate and oversee Thanksgiving Week events, including the Thanksgiving Day meal delivery and service.
- Maintain relationship with the West Village CSA, including coordination of logistics and staffing.
- Attend, assist with, and participate in organization-wide events, including the annual fundraiser, LSTEP graduations, and Mission Weekend, as well as one-time events.
- Perform administrative tasks including paperwork, data entry and submission, and communications with volunteers and partners.
- Perform any related duties or special projects as directed by supervisor.
- Must be able to work Sundays and the second Saturday of each month.
- Must be able to work Thanksgiving Week, including Thanksgiving Day.
- Relevant work experience with similar clientele and volunteers in non-profits, social work, or related field strongly preferred.
- Passion and interest in Xavier Mission’s mission and values.
- Compassionate and understanding.
- Ability to engage effectively and work collaboratively with various stakeholders, including guests, volunteers, staff, Board, and partners.
- Ability to engage effectively with many different personalities.
- Calm under pressure.
- Strong oral and written communication skills.
- Strong organizational, administrative, and supervisory skills.
- Initiative and good judgment in prioritizing tasks.
- Tact, diplomacy, and a sense of humor.
- Flexibility and willingness to collaborate.
- Knowledge of and comfort using email and Microsoft Office.
- Enthusiastic and easygoing.
- Hard-working and self-motivated.
- Bachelor’s Degree in social work, social policy, or a related field preferred.
- Familiarity with email marketing platforms (Mailchimp, Constant Contact) and CRM databases a plus.
- Experience working with volunteers a plus.
Essential Physical Demands:
The person in this position:
- Must be able to frequently remain in a stationary position.
- Occasionally moves about inside the office to access file cabinets, office machinery, other offices, etc.
- Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
- Occasionally travels around New York City to attend meetings, conferences and other organizational events.
- Frequently communicates with staff, donors, volunteers, and clients and must be able to exchange accurate information in these interactions.
- This is a full-time, salaried position, exempt from overtime.
- The chosen candidate will ideally be available to train with the current Director of Outreach for 2-4 weeks prior to the start date (candidate will be compensated for training time).