Community Engagement Associate

Posted by
Cradles to Crayons
Chicago, IL
Published 28 days ago


Reporting to the Senior Manager of Community Engagement, the Community Engagement Associate will help to ensure that Cradles to Crayons meets our objective of strategic engagement by building and maintaining partnerships that advance the goals of both Cradles to Crayons and partnering organizations. The Community Engagement Associate will have primary responsibility for implementation of a community engagement and product acquisition strategy to bolster the organizations efforts to acquire new and like-new donated children's items. One will research, foster, and establish relationships with community groups, schools, religious associations, corporations, individuals and/or foundation supporters. The Community Engagement Associate will support all activities associated with Cradles to Crayons engagement model, including: community events, product acquisition, logistics, volunteer recruitment, volunteer scheduling, program and event sponsorships, and other strategic relationship-building opportunities. The Community Engagement Associate will also be charged to support the organization as needed with tasks in marketing, and support in planning for our signature events.



  • Model and lead a positive One Cradles culture, underpinned by Cradles Cultural Values and related behaviors.
  • With the Senior Manager of Community Engagement, work across departments to launch and oversee C2C hubs. These hubs will be offsite locations for community members to drop off product and volunteer, and for partner organizations to pick up KidPacks.
  • Execute a variety of community-based events including strategic outreach, logistics, invitation lists, program planning, site visits, and follow-up. Oversee the timeline and delegate and coordinate roles and responsibilities to teammates and colleagues.
  • Lead and manage relationships with key faith-based and school groups to secure participation in community engagement events, product collection drives, and volunteering opportunities throughout the year-- under the supervision of the Senior Manager of Community Engagement
  • Identify individuals and groups in various communities with interests consistent with C2Cs programs utilizing C2Cs network, warehouse visitors and research methods to increase product donations from community-based resources. Support the maintenance of positive donor relationships through positive interaction, timely follow-up and excellent customer service skills.
  • Support the growth of Giving Factory @ Home, Garage Ambassadors, and Giving Factory Direct programs by assisting in strategic outreach, logistics, invitation lists and program planning under the supervision of Senior Manager of Community Engagement.
  • Work with marketing team to create marketing materials, email blasts, and communication/PR plans to support, promote, and elevate community engagement events and initiatives.
  • Analyze product acquisition trends, identify gaps in inventory, and design community collection initiatives to bring in most needed product.
  • Input, track and maintain community contacts and accounts, collection drives, volunteer visits by community groups and individuals and other information in Salesforce database.
  • Recruit, schedule, and lead volunteer groups and champion volunteers. This includes weekend and evening events.
  • Report to Senior Manager of Community Engagement on a weekly basis with progress to goals.
  • Work closely across C2Cs departments to maintain accurate and up to date data on C2Cs benchmarks and impact.
  • Work cooperatively with staff and volunteers to support the mission of Cradles to Crayons and meet the organizations goals.
  • Assist with any other tasks as assigned by Senior Manager of Community Engagement or Executive Director.
  • Assist the Partner Relations team with the fulfilment of Everyday and Emergency Essentials requests
  • Load vehicles designated for the delivery of Everyday and Emergency requests
  • Unload pallets of incoming donations and purchases from delivery trucks
  • Receive gently used donations as outlined in the Material Handling Policy
  • Assist the Production and Planning Manager with the movement, organization and tracking of inventory
  • Perform the duties needed to run the General Sort, Clothing Sort, Sizing, Outfits, Books, Shoes, SUP, Kitting and Toys
  • stations.
  • Assist the Director of Operations with the physical changes and upkeep needed to create and maintain a socially distant Giving Factory
  • Lead volunteers
  • Perform cleaning and sanitizing duties as directed
  • Perform other warehouse, inventory, receiving and distribution tasks as directed by the Manager on Duty.

Required Experience/Knowledge/Skills/Abilities:

  • 2 or 4-year degree preferred (or equivalent experience) in a relevant field.
  • 2-3 years of experience in non-profit, community organizing, logistics, event planning, volunteer coordination, or other relevant detail-oriented role.
  • Proven written and oral communication skills, as well as strong relationship-building and project management skills.
  • Self-motivated, resourceful, and the ability to multi-task and be highly attentive to detail.
  • Ability to navigate database platforms effectively, Salesforce experience a plus.
  • Excellent customer service skills including the ability to communicate with visitors, donors, and community contacts in a courteous and professional manner.
  • Familiar and comfortable with Microsoft Office suite (including Microsoft Word, PowerPoint, and Excel).
  • Ability to work independently, work under supervision, and work in a team-based and goal-oriented environment.
  • Ability to absorb and apply new information rapidly.
  • Work weekend and evening hours.
  • Work comfortably in a warehouse environment where normal changes in temperature are to be expected. Ability to walk up and down stairs, bend down, reach, push and pull and lift up to 30 lbs.
  • Strong commitment to Cradles to Crayons mission and a passion for non-profit work.
  • Regular access to a personal vehicle. Must have a valid Illinois drivers license (or the ability to obtain one), proof of insurance, access to a vehicle, and a clear driving record.
  • 21 years of age.


Reporting to the Senior Manager of Community Engagement, the Community Engagement Associate will help to ensure that Cradles to Crayons meets our objective of strategic engagement by building and maintaining…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 25, 2021
  • Education
    4-Year Degree Required


USD 19 - USD 22


Medical, dental, vision, STD, LTD, life, holiday, sick and vacation time

Medical, dental, vision, STD, LTD, life, holiday, sick and vacation time


4141 W George St, Chicago, IL 60641, USA

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