Field Service Manager - East Harlem

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Published 29 days ago


Based in East Harlem and Washington Heights, two long-standing and well-regarded harm reduction organizations in New York City are seeking a Field Service Manager for the East Harlem area. The non-profits, in the process of completing a merger, are innovative organizations serving low-income people who use drugs and other marginalized individuals. The wide range of mobile and center-based services are delivered by upwards of 80 staff and peer workers, and include syringe access, overdose prevention, public health, care coordination, medical care, holistic health services, peer education, and advocacy services.

Job Summary 

NYHRE is seeking a committed, compassionate, and driven individual for a mid-level leadership role with our agency. The Field Services Manager will supervise the Outreach and Public Safety Team (OPST) and all NYHRE Waivered Syringe Access sites in the East Harlem and the Bronx. An outward facing position, the Field Services Manager will serve as the primary liaison for communicating and working with community partners/stakeholders in East Harlem primarily, fostering strong partnerships in a solutions-focused and collaborative fashion.

This position is NOT office based. The position involves significant time out in the field and some office time in the East Harlem administrative offices. Services are rendered from a mobile unit stationed in neighborhoods of high need. This individual must be comfortable driving/working from a mobile outreach unit, and in public settings during all weather conditions. At times, this position will also be responsible for providing outreach services independently. This position involves a lot of walking and/or some climbing, carrying supplies, repeated bending and picking up items from the ground. 

Key Responsibilities

Outreach and Hazardous Waste Collection/Public Safety - OPST

  • Coordinate and supervise all OPST shifts in East Harlem public and private spaces by implementing a weekly outreach schedule to ensure thorough coverage of the areas with high density of drug use activity and need. Hands-on outreach and hazardous waste collection duties required.
  • Work in partnership with the Bronx Field Services Manager to conduct regular servicing, cleaning and maintenance of all kiosks (formal and makeshift) in Bronx Parks. 
  • Conduct regular and thorough ground clean-up of discarded syringe litter and other discarded drug use paraphernalia per agency protocols
  • Ensure outreach teams are properly, adequately and safely outfitted to conduct their duties including fully stocked vehicles, cold and wet weather gear, personal protective gear for haz waste, proper bags for outreach, materials to collect documentation
  • Provide ongoing and consistent field-based observation and support to outreach staff ensuring the highest level of quality service provision, including dispensing personalized risk reduction and prevention educational messaging, conducting SSP and other safer use supply distribution, naloxone distribution and training, safer disposal equipment and training, referrals/linkage, community engagement and thorough hazardous waste clean up

Team Building/Supervision:

  • Conduct regular team meetings
  • Maintain adequate records of ongoing individual and group supervision
  • Ensure all outreach staff are fully trained to conduct their duties effectively and safely: Safer Sharps Training, NYSDOHMH Needlestick Training, OD Intervention and Advanced OD Intervention Trainings, Training of Dispensers, Blood Borne Pathogens, OSHA (10hrs), documentation training, role specific training, all required contract trainings, other trainings as directed

Community Engagement:

  • Work closely with the NYHRE Director of Syringe Access and Outreach to foster and maintain positive partnerships with local business improvement association, community boards, NYC Parks Department, schools, businesses owners, MTA subway representatives, elected officials, residents, and the NYPD to advocate for participants, share agency impact, and encourage greater understanding of harm reduction as an evidence based public health solution
  • Work closely with NYHRE Director of Syringe Access and Outreach to coordinate attendance at identified meetings of import to NYHRE’s community engagement efforts including:
  • NYPD Precinct Meeting in service area
  • Connecting regularly with local CBO’s, housing providers and other service providers to promote effective service provision and linkage, new intakes for WHCP/NYHRE programs and expanded outreach.
  • Attend NYC DOHMH hosted Bronx Task Force Meetings o Attend area school meeting as they arise or as invited to do so o Attend town halls and other meeting held by area elected officials

Provide Supervisory Support to NYHRE SEP Sites in the Bronx

  • Provide supervisory oversight of Site Supervisors at NYHRE AI waivered SEP sites. Responsible for ensuring staff are working safely, productively, and effectively at AI waivered SEP sites in the Bronx and East Harlem. This includes the following sites: 109th and Lexington, 110th and Park Avenue, Jerome and Clinton, Tremont and 3rd Ave, Garrison and Irvine, Watson and Ward, 148th and Bergen.
  • The Field Manager will report challenges, successes, and proposed solutions to the Director of Syringe Access and Outreach.  
  • Work closely with the Director of Syringe Access and Outreach to improve service delivery at AI waivered SEP sites.    

Vehicle Maintenance and Operation:

  • Act as primary contact for Operations Manager around vehicle issues and repairs; report issues and required repairs to Operations Manager immediately
  • Ensure vehicle has adequate fuel before starting shift. Use gas card according to NYHRE policy only
  • Responsible for ensuring all service vehicle is clean, organized, stocked, and running optimally
  • Create organizational system for storing supplies on vehicles and restocking supplies
  • Coordinate with Operations Manager to arrange for back up vehicles in the case a service vehicle is out of commission due to repairs
  • Work with Operations Manager to arrange for towing as needed
  • Responsible for travel independently to and from garage where service vehicle is parked
  • Act as liaison between garage staff and Operations Manager/Fiscal department regarding payment/invoicing  
  • Drive safely and responsibly in accordance with all New York City and New York State traffic laws
  • Notify supervisor immediately if your Drivers License is suspended, confiscated or if you are involved in a traffic accident/incident, on or off shift, after which the status of your Drivers License may be in question


  • Maintain thorough understanding of requirements and deliverables for audit-worthy documentation, instruct individuals with low-literacy levels on keeping documentation of all outreach activities conducted
  • Produce well-written, accurate and audit-worthy Monthly and Quarterly Narrative Reports outlining outreach activities, progress towards contract targets, program milestones, challenges and new developments for the reporting period
  • Complete accurate data entry into the Department of Health and Mental Hygiene (DOHMH) Outreach and Community Engagement Monitoring Tool for submission to funders on a monthly basis 
  • Input Kiosk Data accurately and on time
  • Meet all reporting deadlines as directed

Knowledge and Skills Required

  • Must have a Driver’s License valid in NYS and a clean Drivers Abstract ( please provide a copy of both for our records)
  • 5 years direct outreach and/or coordination experience in the harm reduction field
  • Familiarity with illicit drug use, safer injection practices, motivational interviewing, and blood-borne illness, HIV and HCV testing, overdose intervention preferred
  • Previous experience working front line in case management and/or systems navigation in NYC an asset
  • Previous experience supervising a small team (approx. 5 individuals)
  • Excellent public speaking abilities
  • Warm, clear, and effective communicator both verbally and in writing
  • Highly motivated self-starter with a positive attitude and ability to empower others
  • Ability to work as a team player with diverse communities (multi-gender, -ethnic, generation, -lingual, political) as well as enthusiasm working with individuals who are current substance users
  • Excellent conflict mediation skills and quick and effective solutions-based problem solving a must
  • Must be punctual, outgoing, organized, self-motivated, and committed to working in a diverse environment
  • Fluency in Spanish and familiarity with Northern Manhattan neighborhoods mandatory
  • Individuals from the Washington Heights, Hamilton Heights, and Inwood areas are strongly encouraged to apply. 


Based in East Harlem and Washington Heights, two long-standing and well-regarded harm reduction organizations in New York City are seeking a Field Service Manager for the East Harlem area. The non-profits, in the process of…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    April 5, 2021
  • Application Deadline
    March 31, 2021


104 East 126th Street, New York, NY 10035

How to Apply

Washington Heights CORNER Project and the New York Harm Reduction Educators are Equal Opportunity Employer and is nondiscriminatory relative to race, ethnicity, religion, national origin, sex, gender, sexual orientation, age, disability, medical status, or history of incarceration. Individuals who have personal experience with drug use, people living with HIV/AIDS (PLWHA), women, people of color, members of the LGBTQI community, disabled individuals, and the formerly incarcerated are strongly encouraged to apply

Application Instructions

Please submit a cover letter outlining your experience and/or interest in harm reduction, Spanish/English proficiency, and interest in the position in addition to your curriculum vitae/resume. Applicants without a cover letter will not be considered for the position. Please save your files with your last and first name followed by document title (e.g. Smith J Resume, Smith J Cover Letter)

To apply, submit cover letter and resume to:

Attention: Hiring Manager, NYHRE

Washington Heights CORNER Project and the New York Harm Reduction Educators are Equal Opportunity Employer and is nondiscriminatory relative to race, ethnicity, religion…

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