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Data Systems and Analytics Manager

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Published 22 days ago

About the Position 

The Data Systems and Analytics Manager is a new role that will build CCI’s data infrastructure and practices across the organization to scale CCI’s mission of strengthening the health and well-being of historically underinvested communities. The ideal candidate is excited about leveraging data and new ways of working to help CCI improve how we operate internally, deliver programs, and expand our reach.  

In partnership with CCI staff, the Data Systems and Analytics Manager will design custom Salesforce architecture in response to staff needs and organizational priorities manage data integrity; and lead and/or support data analysis and visualization efforts to monitor, evaluate, and grow organizational impact (e.g., program participation, contractor and partner information, program evaluation data, etc.). 

To ensure staff have access to the data they need and the tools to streamline our internal operations and grow our external impact, the Data Systems and Analytics Manager will be a collaborator and partner across the organization, working closely with CCI’s four teams: Strategy, Operations, Finance, and Administration; Programs; Communications; and Executive.  

The ideal candidate is detail-oriented, analytical, entrepreneurial, and creative. They love working with different types of data, systems, and roles within an organization. They can both easily identify issues resulting from data collection methods and work collaboratively with colleagues to determine how these issues may impact a broader goal or intention and recommend and implement solutions. 

Essential Duties and Responsibilities 

The following responsibilities for the Data Systems and Analytics Manager include an estimated percentage of time this position will spend on core duties. The exact breakdown of the work will vary depending on the organization’s needs at a given time. The ideal candidate will be equally satisfied tackling the varied components of the position and can be flexible when certain responsibilities take priority over others. Over time, the position’s focus and responsibilities may adjust further based on the selected candidate’s interest and strengths and CCI’s needs. 

Design, build, and support CCI’s data and information systems and infrastructure (60%). 

  • Serve as CCI’s Salesforce Administrator (Lightning Enterprise Sales Edition). 
  • Maintain and leverage Salesforce-related integrations including FormAssembly, Apsona, email service provider (ESP) software, and potentially Google Analytics and Wordpress. 
  • Research best practices and become the in-house expert on third party integrated software tools.  
  • Design, document, and lead training for staff on Salesforce and related systems. 
  • Field, investigate, and respond to requests to build and update new fields and functions in Salesforce and related systems. 
  • Ensure data is entered correctly regularly across users by streamlining data entry processes and training staff on data governance guidelines for maintaining and using data. 
  • Ensure that organizational data is being handled in a secure manner. 
  • Manage relationship and projects with Salesforce consultant(s) as needed. 
  • Oversee data cleaning projects, which may include executing and training external contractors and staff to conduct data integrity audits and cleanups. 

Lead and/or support data analysis efforts (25%)

  • Analyze and visualize data to inform strategic decision making, to improve internal operations, to support CCI telling effective stories, and to assist program team members in evaluating the impact of their work over time. 
  • Proactively lead and collaborate with staff to identify how to leverage existing and new data systems and infrastructure to efficiently collect, manage, and analyze data.  
  • Partner cross-functionally to develop performance dashboards and assess options for using additional data visualization tools like Tableau. 

Develop short and long-term information and data system strategies for CCI (15%)

  • Understand CCI’s short and long-term organizational strategies and its evolving day-to-day needs. Develop recommendations to maintain and enhance CCI’s data systems and infrastructure. 
  • Prioritize tasks by working with supervisor on quarterly objectives and key results. Communicate goals and expectations with CCI staff.  

Required Knowledge, Skills, and Abilities 

Salesforce/CRM Super-User 

  • Strong understanding of user administration and permissions in Salesforce - Public Groups, Profiles, Roles, Sharing Settings, Permission Sets, Org-wide defaults. 
  • In-depth knowledge of custom objects, formula fields, validation rules, workflows, flows and Process Builder. 
  • Strong understanding of general database infrastructure and good data hygiene practices. 
  • Experience using FormAssembly, Apsona, and email campaign software in conjunction with Salesforce. 
  • Extensive experience reporting on Salesforce data, especially on custom objects and using custom report types. 
  • Experience developing and delivering Salesforce staff trainings. 

Data Analytics 

  • Strong data manipulation and analysis skills. 
  • Extraordinary attention-to-detail. 
  • Comfortable creating reports and dashboards per user need. 
  • Ability to create dynamic and engaging data visualizations. 
  • Skilled in Excel, R, SQL, and/or python. 
  • Experience with Tableau and other analytic software or database solutions. 

Communication and Relationship Management 

  • Ability to articulate in writing and verbally complex problems, processes, or data to audiences with varying familiarity of the information being presented.  
  • Ability to communicate technical requirements and/or solutions with non-technical users.  
  • Motivated by helping others succeed. 
  • Easily takes initiative to identify causes of and solutions to challenges within the organization. 
  • Has openness to trying new approaches to the work, iterating on those approaches quickly, and changing course when needed. 
  • Approachable and willing to receive feedback and change directions/approaches as needed. 
  • Ability to adapt to the changing needs of the organization, which may require adjusting priorities and communicating on these changes. 

Project Management 

  • Ability to create and clearly communicate work plans and anticipate deadlines. 
  • Comfortable juggling multiple priorities with competing deadlines. 
  • Ability to help prioritize work by considering individual, team, and organizational needs and effectively communicating with staff how and why priorities are set and provide short-term solutions/ideas when bigger asks/requests are not able to be addressed immediately.  

Required Qualifications 

  • Interest in advancing CCI’s mission and values. 
  • Certification as a Salesforce Administrator or extensive demonstrated experience as a Salesforce Administrator/Developer. 
  • Experience leveraging different research and design methods to identify problems and propose solutions.  

Minimum of 3 years of experience in: 

  • Salesforce administration and development. 
  • Working with relational databases, large data sets and multiple data sources. 
  • Experience leveraging data systems and infrastructure to further organizational strategies and goals and meet the ongoing, everyday needs of organization and program operations.  
  • Working with stakeholders to define and scope data related projects. 

Application Instructions

We will begin reviewing applications on May 10, 2021 and will continue to accept applications until Friday, May 21, 2021.  

To apply for the Data Systems and Analytics Manager position, please use the link below to submit (1) your resume (upload as a .pdf or .doc), (2) answers to the questions below (in lieu of a traditional cover letter), and (3) answers to a brief experience and qualifications questionnaire.  

Please answer all of the following questions and keep your answers no longer than 200 words per question.  

  1. Describe how your work and lived experiences led you to this moment and prepared you to be successful in this role with CCI. Please use this opportunity to share any relevant information that we would not be able to see in your resume. 
  2. Briefly describe a complex problem at an organization/company that you solved using Salesforce (or a similar CRM).  
  3. What was the problem your solution was trying to solve and why was it important?
  4. What was your role in the situation, what actions did you take, and what were the results?
  5. Briefly describe a time when you influenced a team or organization decision using a visual presentation of data analysis.
  6. What was your role or task related in the decision-making process? 
  7. What processes, methods, techniques, and/or communication/presentation approaches did you use? 
  8. What were the results of your work?

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Location 

There is a strong preference for this role to work in some capacity from the CCI office in downtown Oakland to be close to the team post-pandemic when it is considered safe to do so. Exact expectations for the primary work location in the long-term (i.e., remote and/or at the CCI office) will be determined upon hire. 

About CCI’s Fiscal Sponsor - Tides Center 

CCI is a project of the Tides Center. The Tides Center is a nonprofit organization based in San Francisco that works with individuals, groups and funders to implement and accelerate positive social change in the nonprofit sector. As a project of Tides, CCI receives operational capacity, program design and grantmaking support as well as opportunities for shared learning and knowledge creation with Tides’ other projects and initiatives.  

Physical Demands 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee must have the ability to attend meetings, sitting, listening, and computer work up to 8 hours per day. 

Equal Employment Opportunity 

The Center for Care Innovations, a project of Tides, is an equal opportunity employer and we strongly desire staff that mirror the communities we serve.  

CCI recognizes the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and improving health and wellbeing with the communities we serve. We welcome and strongly encourage people from historically underinvested communities to apply for this position.  

CCI is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position. 

Applicants with Disabilities  

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you believe you may need a disability accommodation to participate in this application and/or interview process, please contact us at (415) 830-3020. 

About the Position 

The Data Systems and Analytics Manager is a new role that will build CCI’s data infrastructure and practices across the organization to scale CCI’s mission of strengthening the health and well-being of historically…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Application Deadline
    May 21, 2021
  • Professional Level
    Managerial

Salary

$85,000 - $110,000

Benefits

At CCI, we value the holistic health and well-being of our employees. When you join our team, you will receive a variety of benefits, from comprehensive healthcare to paid vacation to confidential counseling, designed to support the passion and energy we look for in our staff. The benefits for full-time regular employees and part-time employees working at least 20 hours per week include: multiple medical Insurance plans, dental insurance, vision insurance, life and AD&D Insurance, employer paid short term disability benefits, long-term disability benefits, 403(b) retirement plan, 

Flexible Spending Accounts (Medical and Dependent Care), commuter benefits, vacation, sick time, paid holidays, and an Employee Assistance Program (EAP). This information is intended as a brief outline of the current employee benefits program provided by CCI. 


At CCI, we value the holistic health and well-being of our employees. When you join our team, you will receive a variety of benefits, from comprehensive healthcare to paid vacation to…

Location

Temporarily Remote
Work may be performed anywhere in the world
Associated Location
1438 Webster St., Suite 101, Oakland, CA 94612, United States

How to Apply

Instructions: Thank you for taking the time to apply to CCI. Our application and interview process is designed to help candidates showcase their interest in CCI and the position and to demonstrate relevant experience and qualifications. 

To apply for the Data Systems and Analytics Manager position, please use the link below to submit (1) your resume (upload as a .pdf or .doc), (2) answers to the questions below (in lieu of a traditional cover letter), and (3) answers to a brief experience and qualifications questionnaire.  

Application Questions 

Please answer all of the following questions and keep your answers no longer than 200 words per question.  

  1. Describe how your work and lived experiences led you to this moment and prepared you to be successful in this role with CCI. Please use this opportunity to share any relevant information that we would not be able to see in your resume. 
  2. Briefly describe a complex problem at an organization/company that you solved using Salesforce (or a similar CRM).  
  3. What was the problem your solution was trying to solve for and why was it important?  
  4. What was your role in this situation, what actions did you take, and what were the results? 
  5. Briefly describe a time when you influenced a team or organization decision using a visual presentation of data analysis. 
  6. What was the decision/situation you influenced? 
  7. What was your role or task related in the decision-making process? 
  8. What processes, methods, techniques, and/or communication/presentation approaches did you use? 
  9. What were the results of your work? 


Instructions: Thank you for taking the time to apply to CCI. Our application and interview process is designed to help candidates showcase their interest in CCI and the position…

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