As the 0991 Case Manager, Labor & Employee Relations, you will report to the Chief of Labor Relations, and serve as the project manager for the Labor Relations team - tracking both the status of active labor negotiations and overseeing the implementation of commitments made in collective bargaining agreements. You will also perform professional employee relations staff duties, including research, analysis and studies, labor negotiation support, grievance processing, dispute resolution and other employee relations activities. You will provide information on employee relations policies and procedures to District employees, and coordinate and direct other departments to support implementation of labor agreements and related business processes - specifically through the implementation of a new employee information system (SAP SuccessFactors).
We expect our 0991 Case Manager, Labor & Employee Relations will:
- Manage assigned files, including electronic files, for cases handled by Labor Relations.
- Track and organize active proposals in collective bargaining, setting deadlines for the labor relations team to make sure that proposals are developed and exchanged in a timely manner at the bargaining table.
- Track implementation of policies created in collective bargaining across the organization; work collaboratively and direct staff in other divisions to implement policies created in collective bargaining in an accurate and timely way.
- Help facilitate the negotiations process by serving as note-taker during bargaining to accurately and succinctly create a written record of bargaining sessions.
- Research and provide accurate information and data to the Chief Negotiator as needed.
- Prepare written summaries in narrative, outline or graphic form, and a variety of other tasks related to the management of cases for Labor Relations.
- With guidance, explain provisions of the collective bargaining agreements, policies and administrative regulations related to Employee and Labor Relations, to District management.
- Provide Labor Relations expertise and guidance on business processes and decisions for SAP SuccessFactors implementation.
- Facilitate engagement with the unions on all impacts of business process transformations, as well as communicate regarding other change impacts and opportunities for training.
- Participate in all relevant project team meetings for SAP SuccessFactors implementation (i.e. standing team meetings, business process design sessions, system testing, training, etc.)
- Support ongoing Labor related business processes in SFUSD systems (i.e. SAP SuccessFactors).
- Prepare routine correspondence and reports.
- Manage intake, documentation, timeline and closures of grievances, unfair practice charges and requests for information.
- Assist in preparation of resolutions, collective bargaining agreements and other documents for submission to the Board of Education.
Required Skills & Abilities
- Excellent verbal and written communication skills and a high level of attention to detail
- Ability to provide strategic input and make decisions for complex processes, using a systems mindset
- Ability to manage multiple cases and competing priorities simultaneously
- Strong interpersonal skills, the ability to connect with others and build effective professional relationships across District departments, school sites and stakeholders.
- Ability to demonstrate and practice cultural humility toward individuals of other cultures and ability to approach learning about other cultures as a lifelong goal and process.
- Ability to work effectively in difficult situations that may involve confidential or sensitive matters
- Strong computer skills including proficiency in G Suite and Microsoft Office Suite
- Ability to work independently and exercise good judgment
- Ability to independently perform research, analysis, and other assignments in a fast-paced environment while prioritizing responsibilities and meeting established timelines and deadlines
The strongest candidates will have:
- Knowledge of research techniques, statistical data gathering and presentation; principles and practices of collective bargaining and of dispute resolution, including mediation, arbitration and fact finding; contract administration and maintenance including the principles, practices and procedures of processing grievances and appeals; local, state and federal laws and regulations related principles, practices and procedures; accepted principles and practices of public personnel management.
- Knowledge of federal and state education laws and the Educational Employment Relations Act.
- The ability to understand, interpret and apply appropriate provisions of applicable laws, rules, regulations, resolutions, memoranda of understanding, and operating procedures.
- Strong organizational skills and proficiency in PowerPoint, Excel, Google and Adobe.
- Experience in a large, urban school district and/or a law office.
- Course work in social/behavioral sciences, industrial and labor relations, or public/business administration.
- Bachelor’s degree (B.A. / B.S) from an accredited college or university; advanced degree preferred
- Two (2) years of professional-level experience in a large, urban school district, legal office or human resources department, or other educational setting
Substitution : Education requirement may be substituted for additional professional-level experience on a year-for-year basis.