Field Case Manager

Job Type

Full Time

Salary

Minimum: $46,000
Maximum: $47,000
Details: Non-exempt

Published

07/10/2018

Start Date

07/30/2018

Application Deadline

07/12/2018

Address

92-92 Union Hall Street
Queens
New York
11433
United States

Description

The Case Manager of the Case Management Support Program (CMSP) has extensive clinical and organizational knowledge as well as a working network of collaborative linkages with all levels of Substance Use Disorder and behavioral health treatment modalities and recovery-based support system. The Case Manager Lead has the ability to assume Program administrative and managerial responsibilities during the absence of the Program Director.

The Case Management Support Program (CMSP) is designed to provide services to Clients referred by the New York City Human Resources Administration (HRA) that have substance use disorders, are in transitional housing, have severe mental illness or other complicating behavioral health issues. Services include CASAC assessment, treatment referrals, and intensive case management (field-based) to meet the complex and immediate needs of the Clients. Applying a Client-centered model, Case Managers assist Clients toward achievement of: 1) Referral to substance use and/or mental health treatment; 2) Retention in substance use and/or other mental health treatment programs; 3) Income security by maintaining Case Assistance case continuity, gaining and retaining employment, or obtaining Federal Disability benefits.

Central Responsibilities:

  • Assume Program administrative and managerial responsibilities during the absence of the Program Director
  • Advise Clients of their rights and responsibilities regarding Cash Assistance and other benefits
  • Provide counsel to Clients on the treatment and rehabilitation process
  • Assist Clients in coordinating a manageable treatment and work schedule and accompany Clients to appointments, as needed
  • Help Clients to collect documentation for SSI and Housing applications as well as provide advocacy services throughout the application process
  • Provide community-based services in a variety of settings in a flexible manner, which may include Clients' homes, at treatment facilities, in transitional housing sites, or in shelters; certain services must be offered beyond standard business hours to promote stabilization, income security, and engagement in programs
  • Provide intake and orientation services to assist Clients with understanding and exploring needs, strengths, interests, aptitudes, experience, capabilities, career goals, and family situations
  • Create, update, and maintain Clients' Comprehensive Service Plans applying a Client-centered model specific to the unique needs of each individual with untreated or unstable substance use, mental health and/or medical conditions
  • Address support service needs including, but not limited to: Reasonable accommodations; housing; legal services; medical and/or mental health services; domestic violence; educational, training and employment services; childcare; and transportation
  • Facilitate appropriate referrals to:
  • WeCARE for comprehensive assessment -- also assist Clients to maintain engagement with WeCARE for HRA Clients with medical and/or mental health conditions
  • HRA or other appropriate employment, education/training or other services for HRA Clients who are fully employable and for whom treatment is not required

Qualifications Required:

Education: Bachelor's Degree in Social Work (Graduate Degree a plus) or a related field, such as psychology, vocational rehabilitation, or occupational rehabilitation from an accredited institution.Master's Degree and current NYS LCSW license a plus.

Experience: Minimum of three (3) years' experience in case management; or training and/or work experience determined to be acceptable to the agency. Minimum of 2 to 4 years managing a team and taking on increased levels of responsibility.

Knowledge, Skills and Abilities:

  1. Subject matter knowledge or experience in one or more of the following areas: Substance use, mental health, employment, and housing services
  2. Supervisory experience in the substance use, mental health, employment, or housing services fields
  3. Knowledge of substance use treatment, including Methadone detoxification and withdrawal symptoms and the use of Naloxone
  4. Excellent assessment, treatment planning, and problem-resolution skills are necessary
  5. Extensive clinical and organizational knowledge as well as a working network of collaborative linkages with all levels of Substance Use Disorder and behavioral health treatment modalities and recovery-based support systems
  6. Highly organized and detail-oriented
  7. Excellent communication, analytical, and interpersonal skills
  8. Strong writing skills; competencies in writing goal-based/person-centered treatment plans and progress notes as evidenced by successful completion of writing sample


Benefits

Medical, Dental, Vision; 401k, PTO, Paid Vacation, etc.

Level of Language Proficiency

Spanish or Creole

Professional Level

Professional

Minimum Education Required

4-year degree


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