Under the supervision of the Program Manager, and Public Health Clinical Provider the Medical Assistant & Health Navigator will perform supportive clinical duties to the medical clinic at Access’ Cambridge location. This includes preparing for patient visits, conducting vital sign checks, maintain clinic flow and provide support to all clients and medical providers. The Medical Assistant will also provide health education, counseling and supported referrals for PWIDs who are at high-risk of infection or are HIV/HCV/STI positive, while delivering harm reduction services in a drop-in setting. This includes: providing prevention and screening services to drug users, needle exchange, HIV/HCV/STI testing, PrEP and HCV education and referrals, overdose prevention training, overdose response, conflict de-escalation, data collection and interventions aimed to reduce disease transmission and increase access to care and treatment.
- Provide direct client care, using clinical and office procedures as appropriate for a Medical Assistant in an outpatient public health clinic
- Organizes and prepares patient visit including conducting client registration, and insurance check in Electronic Medical Record
- Conduct vital signs checks
- Check exam room for general cleanliness and restocks as necessary
- Assists with patient care under the direction of appropriate medical provider
- Assists with collection and transport of lab samples.
- Maintains clinic flow in a drop-in based outpatient clinic
- Follow specimen collection protocols as determined by the Massachusetts Department of Public Health; conduct fourth generation serum testing for HIV, performing phlebotomy as needed
- Conduct risk assessments and risk reduction plans.
2. Provide accessible and low threshold services that operate within the harm reduction framework to PWID
- Provide clients with easily accessible and low threshold services that operate within the harm reduction framework. This includes assisting clients with accessing medical and behavioral health care, substance use treatment, housing options/ referrals to shelters and other essential support services.
- Provide pre- and post-test counseling to those seeking HIV/STI/HCV screening and treatment
- Provide clients with harm reduction counseling on safer injection and vein care strategies, wound care, overdose prevention, sexual health and HIV/HCV/STI transmission
- Conduct client overdose prevention training, and Naloxone distribution
- Collect and distribute syringes from PWIDs. This includes safely handling, storing and disposing of syringes, and general biohazard and infection control protocols
- Administer Naloxone during overdose events or other emergencies.
- Escort members to the building’s bathroom, ensuring that all precautions and safety checks are in place.
- Conduct periodic sweeps of the outside perimeter to ensure that there are no discarded materials and ensure community member safety
- Work with team to organize daily operations and programs in the drop-in center, including opening and closing procedures to help ensure facilities are clean, safe and welcoming.
- Participate in mobile outreach as needed
3. Participate in Planning and Implementation of New Interventions
- Participate in program planning through interdisciplinary team meetings
- Collaborate with clinical and non-clinical providers to provide quality care and seamless continuum of services
- Attend continuing education seminars, staff in-services, and stay up to date on relevant trends in prevention services among people who inject drugs.
4. Meet agency participatory expectations
- Adhere to all agency and departmental policies and procedures
- Participate in quality assessment and improvement activities as requested
- Adhere to the highest principles of client confidentiality
- Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
- Attend all required meetings, in-services and professional trainings
- Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
- Perform related duties and projects as required
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.
- Minimum of a High School Diploma/GED
- Harm Reduction work experience preferred Successful completion of Nursing Assistant, Medical Assistant, or EMT Program; CMA or RMA strongly preferred
- Phlebotomy certification/experience or a willingness to be trained in phlebotomy required.
- Understanding or familiarity of basic medical terminology
- Current CPR Certification preferred
- Possesses significant knowledge of health-related social issues faced by injection drug users.
- Commitment to practical harm reduction strategies, and drug user health advocacy and rights
- Previous experience implementing support groups and trainings.
- Previous experience conducting street level outreach with at-risk populations a plus
- Strong organizational, interpersonal, written and verbal communication skills.
- Experience in conflict resolution, crisis de-escalation, and milieu management.
- Ability to manage clinically and emotionally challenging situations with utmost professionalism, care and discretion
- Ability to work effectively with diverse groups of individuals and communities at risk for HIV -- especially injection drug users, men who have sex with men, transgender people, people of color, those who are foreign-born and may be undocumented, and those who are homeless or unstably housed.
- Proficient in Microsoft Office and experience with electronic data collection.
- Self-directed, motivated and flexible with the ability to work independently and as part of a team.
- Bilingual capacity preferred
- Ability to meet the following physical requirements with or without reasonable accommodations:
- Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure.
- Work may involve exposure to loud noise, strong odors, and emotionally liable individuals.
- Typically moderate physical activity requiring handling average-weight objects up to 15-20 pounds.
- May work with blood and other body fluids and could be exposed to pathogens and will require safety training
- Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
- Sit at a computer station for extended periods of time
- Ability to keyboard for extended periods of time