Position: Program Assistant
Location (s): Bronx
Reports To: Program Coordinator
Classification: Full Time – Non Exempt
The Violence Intervention Program (VIP) partners with Latinx communities to end gender-based violence. Created as a grassroots response to intimate partner violence and sexual assault, VIP has always centered survivors in its leadership and has worked to create a community of staff that reflects the rich national, ethnic and racial diversity of the communities it serves. VIP operates three community-based social service programs, two residential shelter and housing programs, a 24/7 hotline, an economic justice program, and a robust communications and outreach team.
The Program Assistant provides a combination of intake assistance for new clients and administrative support in the daily operations of the Bronx Non-Residential program. The Program Assistant is also responsible for conducting initial intakes with clients and assisting them with provision of services; including ensuring all participants receive adequate intake assessments, referrals and advocacy and access to resources and information. The ideal candidate is dynamic, passionate, organized and goal oriented, with a demonstrated commitment to working with survivors of domestic and sexual violence.
- Conduct initial intakes to identify social service needs and goals and reassess ongoing needs;
- Provide information and referrals about services not provided at VIP; advocate on behalf of clients to obtain favorable outcomes from civil and criminal legal systems, public benefits and housing, and other social service resources. This includes timely advocacy via phone, in-person and written correspondence;
- Provide crisis support and intervention to clients, including identifying and providing referrals to outside therapeutic services;
- Provide continuous safety assessments with clients to review security and wellness concerns for them and their children; partner with clients to maintain relevant and culturally relevant safety plans;
- Adhere to mandatory reporting requirements as they relate to such issues as child abuse/neglect, and VIP practices regarding suicide/homicide prevention;
- Maintain timely and appropriate documentation (case notes, reports and statistical information) and assist Program Coordinator to maintain accurate database entries/records for grant reporting purposes;
- Work collaboratively with staff and other service providers on a consistent basis to ensure the highest quality service delivery;
- Attend and participate in regularly scheduled agency and program meeting including supervision sessions, trainings, case conferences, agency-wide staff meetings, team meetings, individual service plans, inter-disciplinary meetings, etc.;
- Represent VIP at conferences, community meetings and special events; including Promoting VIP services at all public functions.
- Assist Program Coordinator in managing all office expenses i.e. petty cash, receipts, reimbursements, staff travel, staff training reimbursements, client food vouchers;
- Assist with ordering supplies and scheduling proper maintenance of equipment;
- Greet and welcome clients and directing them to appropriate staff;
- Establish and maintain formal linkages with community agencies to further the empowerment of clients in accessing legal, mental health, parenting, and bilingual resources;
- Perform other tasks as directed by Program Coordinator or Directors.
- Ideal position for recent graduate; Associate’s degree and/or comparable experience preferred;
- Fully Bilingual in English and Spanish – verbal and written;
- Some experience in the area of domestic and/or sexual violence;
- Strong verbal and written communication and documenting skills;
- Must be well-organized, work independently and collectively, while maintaining a flexible schedule;
- Must be knowledgeable in working with diverse communities, particularly Latinx, people of color, and low-income populations and deliver culturally relevant services;
- Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database;
- Must demonstrate good judgment, compassion, and understanding of trauma-informed care;
- Must ensure agency, program and client confidentiality at all times;
- Must work well with a team and bring self-awareness and accountability to the workplace;
- Must be passionate about intersectional social justice issues impacting survivors of trauma;
- Great sense of humor a huge plus.
All staff are expected to be committed to the mission, vision and values of the Violence Intervention Program, Inc, which includes involvement in quality improvement activities and a willingness to work within a culturally diverse environment. All full-time staff are expected to work 35 hours per week, with a flexible schedule that includes evenings and weekends. Due to the nature of VIP's service, staff are expected to be available as needed.