Retention Specialist

Job Type

Full Time




New York
New York
United States


The Opportunity

We’re looking to hire a resilient and results-driven Retention Specialist for our New York City program who will keep our program participants fully engaged in the labor force for at least twelve months after they’ve secured full-time employment.


A successful Retention Specialist understands customer relationship management and works to build strong and trusting relationships with participants; strategically manages his/her caseload, balancing the needs of individual participants with organizational need to achieve programmatic outcomes, and holds him/herself accountable for capturing a running record of participant interactions  and milestone achievements within CEO’s case management system.


Please note: This position may be based out of our Bronx or New York City offices.


Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions.   Across the United States, over 5,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996.  Since 2009, CEO has gained support to expand its programs through government, nonprofit, and private organizations including the Federal Social Innovation Fund, the Edna McConnell Clark Foundation, Robin Hood Foundation, and Rockefeller Foundation.  In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.

What You’ll Be Responsible For  

Major responsibilities of the Retention Specialist include but are not limited to:

  • Maintaining frequent contact with participants;
  • Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals;
  • Providing participants with continued life skills education and relevant resources;
  • Advocating for participant needs with parole officers and other constituencies;
  • Distributing retention incentives to participants


What You’ll Bring

  • Demonstrated commitment to CEO’s mission and interest in working in a fast-growing and results-oriented nonprofit environment
  • Bachelor’s degree (ideally with a focus in criminal justice, public administration, psychology, social work, or a related liberal arts field) preferred, along with 1-2 years of related experience
  • Ability to travel throughout the area, stand for long periods of time, and walk up and down stairs
  • Experience providing feedback and guidance to help clients strengthen knowledge and skills
  • Strong time management and prioritization skills
  • Ability to take into account and analyze various points of view and data to form a perspective appropriate to a particular context
  • Ability to ascertain the priorities of a particular individual or group and craft persuasive written or verbal communication given those priorities
  • Bilingual (Spanish) preferred

More About Us

CEO is a diverse team working to advance economic opportunity for people returning home from incarceration. We welcome diversity and highly encourage applications from people of color and people with convictions. Learn more at

CEO is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.


CEO also offers a comprehensive benefits package, including medical and dental coverage, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more.  We're a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

Please apply with a resume and cover letter at the link above. If you have difficulty viewing the page above, please try using Google Chrome.