Case Manager

Job Type

Full Time


Minimum: $40,000
Maximum: $42,000



Application Deadline



2526 Saint Paul Street
United States


Position Summary: The case manager will work directly with our clients to alleviate immediate instability and to achieve long-term stability by connecting them to community housing, public benefits, and other resources.  They will co-lead FreeState’s community outreach by coordinating the Transgender Action Group, and in building and fostering relationships with various community stakeholders. In addition, the case manager will advocate for legal and policy change to advance the rights of LGBTQ Marylanders and train service providers throughout the state.



Direct Client Support and Case Management                                                   

·        Work directly with clients one-on-one on: crisis intervention; identifying barriers to retention and short-term or long-term needs.

·        Develop and implement individual crisis intervention plans and/or short-term case management plans connecting clients with available resources.

·        Provide systematic attempts to engage FreeState clients and stakeholders, referring to community agencies as needed.

·        Assist and guide clients through legal services as necessary, including accompanying victims of violence to court. 

·        Work with the litigation team in responding to requests for assistance, including client intake.

·        Support the preparation and submission of required grant reporting.

Outreach and Training Activities                                                                                           

·        Maintain or develop subject matter expertise on issues relating to civil rights for LGBTQ+ Marylanders.

·        Maintains a current resource list of community service organizations.

·        Run the Transgender Action Group. 

·        Assist with FreeState’s policy advocacy as necessary through attending meetings and hearings, and working with coalition partners.

·        Develop presentations, written resources, and other educational materials for providers and community members on various LGBTQ+ issues, including conducting teach-ins, presenting at meetings and webinars, and other community education.

·        Staff legal clinics and other community outreach events, including on evenings and weekends, as needed. 

·        Some travel within Baltimore City and other parts of the state is required by the position. 


Qualifications: An ideal candidate will possess the following qualities:


·        Demonstrated commitment to working within marginalized communities, including experience working with transgender people, people of color, and other marginalized people is required

·        At least two years of experience in creating individualized plans to assist individuals in navigating complex systems; this could include patient advocacy, victim advocacy, client advocacy or a licensure in social work

·        Experience in developing and maintaining positive professional relationships with local providers of health and human resources and in successfully bridging client referrals for service

·        Enjoys making connections with people and connecting individuals to one another

·        Experience with and ability to engage with different levels of stakeholders

·        Strong writing ability

·        A love of public speaking, ideally with experience in adult facilitation/learning

·        Highly-organized with a love of planning and executing multiple plans while balancing multiple deadlines, often in high-pressure situations

·        An active listener, with excellent face-to-face interpersonal skills, and the ability to communicate and establish trust across lines of difference and to effectively interview, assess, educate and counsel clients from diverse educational, social, and economic backgrounds

·        Motivated to help those in crisis

·        Demonstrated ability to collaborate and contribute to a multidisciplinary team structure;

·        A passion to serve clients well

·        Highly self-motivated, keen attention-to-detail, and well-organized, especially under tight deadlines

·        Collaborative and flexible attitude, with a heavy dash of grit, and a sense of humor


How to Apply: Interested candidates should send a one-page cover letter, resume, and list of three references and complete a candidate intake form at the following URL:


FreeState Justice offers a competitive benefits package. Benefits include: medical, dental, and vision benefits; 403(b) retirement savings account; 11 paid holidays, 20 days of paid time off annually, and 10 days of paid sick leave.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Interested candidates should send a one-page cover letter, resume, and list of three references to Ashley Flores-Maldonado at and complete a candidate intake form at the following URL: If necessary, questions may be directed via email to Ashley Flores-Maldonado; no calls please. More information about the organization can be found at


Applications will be accepted until November 21. Candidates will receive an email confirming receipt of their application. We anticipate that the final interviews for this position will occur the week of November 26, and hope to make an offer by the week of December 3.