Independent Monitoring Board (IMB)

Ensures that the local Immigration and Naturalization Service (INS) treats the public with fairness and respect, and in a professional and timely manner. And, ensures INS accountability to the public. To do this the IMB provides forums in which the local INS customers, INS staff and the public can report their experiences and grievances, provides recommendations to the INS Commissioner, Congress and to the public for the improvement of services in the local INS office, follows-up and monitors the local INS to ensure compliance with the new directives, reports findings to the INS Commissioner, to Congress and to the public.