Customer Experience Associate

Job Type

Full Time

Published

05/29/2018

Address

1121 14th Street Northwest
Washington
District of Columbia
20005
United States

Description

Arcadia Power is a hyper-growth technology company that’s bringing clean energy to everyone. We think that’s cool and investors and consumers agree -- we’ve raised over $15 million in the last 18 months and nearly 100,000 members are on our platform. How do we do it? By turning the old-fashioned utility world on its head. We offer consumers true choice regarding their energy source, how they pay their bill, and more. If you’re looking for a fast-paced, dynamic company that’s making waves in renewable energy, Arcadia Power is right for you. Expect a demanding and rewarding environment where everyone contributes, and we all care about doing right by the planet.


We're seeking a highly talented, organized, results-oriented Customer Experience Associate to join our operations team; who will help with all customer-facing facets of our business: customer support, clean energy troubleshooting, and billing needs. You'll wear many hats, and help ensure the highest level of customer support.


Responsibilities Include

  • Answer phone, email, and chats to educate customers about renewable energy certificates and work customers through our signup funnel
  • Activate and setup new accounts in our database across over 450+ electric and natural gas utilities
  • Interact with customers regarding utility billing questions and concerns
  • Stay up to date on home energy trends and tips to help homeowners save energy
  • Contribute to the overall growth and objectives of the company
  • Working on resolutions with our billing department
  • Help create a home energy experience customers can love


Requirements

  • 2+ years in a customer experience/support role
  • BA/BS from a 4-year institution preferred with a strong academic background
  • Strong analytical background and obsess over the details
  • Results oriented drive and solid work ethics
  • Excellent communication skills, both verbal and written
  • Demonstrate self-confidence, energy and enthusiasm
  • Resourceful, collaborative, and problem-solving
  • Experience using CRM tools (e.g. Salesforce/Zendesk) a plus
  • Background in and understanding of renewable energy a plus

Benefits


  • Competitive salary
  • Great healthcare benefits, dental, vision
  • 401(k)
  • Generous PTO
  • Tons of professional development opportunities
  • Commuter benefits
  • Free clean energy
  • A chance to disrupt the energy sector

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

http://ArcadiaPower.com/careers/

To apply, please visit ArcadiaPower.com/careers/


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