19800 Village Office Court
ARCC Programs was founded in 1983 with the goal of introducing young adults to outdoor challenges in a fun, safe and educational environment. Heading into our 37th season, ARCC Programs is a leading provider of Adventure, Community Service, International Travel and Wilderness Travel programs for teenagers and young adults in the United States.
Duties are administrative in nature and include corresponding with potential clients, referral agencies and alumni; processing catalog requests; ensuring that students receive enrollment materials in a timely and expedient manner; processing forms of enrolled students, processing payments, data entry related to bookkeeping, and any other necessary administrative task. Additionally, the Admissions Director also manages the early stages of our hiring process for Trip Leaders and Gap instructors, which includes posting jobs, scheduling interviews, and processing new hires.
- Admissions Tasks:
- Process phone, email and web based inquiries into central database and fulfill requests (catalogs, entering leads, responding to referral agents etc.)
- Discuss by phone prospective program participation with inquiring families
- Facilitate and support with the processing of enrolled student forms.
- Maintain enrollment and application processes (review applications, process payments, maintain enrollment book, enter students in database, etc).
- Create, mail, and process all post-enrollment materials to students and families.
- Office Operations Tasks:
- Answer telephone and provide information/assistance or route callers to appropriate staff member.
- Maintain all photocopiers, fax machines, and postage meters.
- Order, store, and distribute office supplies.
- Field calls and emails from parents and leaders regarding programs in the field
- Respond to the 24 hour emergency line while programs are in the field (all office staff share this task throughout the year when programs are in session).
- Support program orientations, debriefs and staff trainings as needed.
- Hiring Tasks:
- Post Trip Leader job descriptions on website and in external job boards
- Respond to Trip Leader and Gap Instructor job inquiries.
- Schedule potential Trip Leader and Gap Instructor interviews
- Process incoming Trip Leader and Gap Instructor contracts
- Perform other related duties as required.
Direct Contact With:
- Program Directors
- Regional Directors
- Students (potential, current and alumni)
- Parents (potential, current and alumni)
- Prospective Trip Leaders and Gap Instructors
- Hired Trip Leaders and Gap Instructors
Knowledge, Skills, and Abilities
- Strong sense of customer service and proactive communication skills.
- Strong organizational skills.
- Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
- Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports.
- Skill to use a personal computer and various software packages (including the Microsoft Office Suite, Google sheets, etc.)
- Skill to type 50 words per minute.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to handle and resolve recurring problems.
- Interest in domestic and international programming for teenagers.
Credentials and Experience
- Bachelor’s degree
- Two years related experience or; equivalent combination of education and experience.
Salary is $45,000 per year. Package includes 3 weeks of paid vacation per year, medical coverage, 401K, plus an excellent work environment and access to pro-purchase programs with top outdoor equipment manufacturers.
Minimum Education Required