301 Irvine Turner Blvd
According to prescribed policies and procedures, under the general supervision of the Community Manager and Director of Social Services, the Resident Services Coordinator assumes responsibility for coordinating programs and services to help residents maintain a good quality of life and age in place. The Resident Services Coordinator will work closely with the Director of Social Services in the development of new social/health programs and assist in measuring their effectiveness.
1. Assumes responsibility for coordinating programs and activities for residents on a group basis. A) services as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low cost service providers and / or negotiate discounts. b) Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual. Manages the provision of supportive services where appropriate. c) Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary. d) Develops a Resource Directory that includes a listing of state and / local services providers. Examples include service to families, children, elderly residents, person with disabilities and emergency assistance. e) Sponsors educational events that include subjects relating to health care, agency support, Life skills and referral sources. f) Implements on site or mobile health services and screenings. g) Organizes and promotes resident involvement in on and off site programs. h) Assists the residents in building informal support networks with other residents, family and friends. i) Engage volunteers within the community and/or property when appropriate based on Rose Community Management Policies and Procedures. (25%)
2. Assumes responsibilities coordinating services for residents on an individual basis. A) Provides quality customer service to all residents including, but not limited to, answering questions, addressing concerns and assisting with basic needs. B) Assists residents in acquiring and utilizing desired community service such as housekeeping, meals, transportation, personal service, financial assistance, day care counseling and other service requested while compliance under the policies and restrictions outlined by HUD. C) Ensures all residents are treated with respect and dignity, reports all complaints made by residents and /or families to be the appropriate supervisors, report allegations of abuse to the appropriate authority, and any other corporate compliance items immediately. (25%)
3. Assumes responsibility for related duties as required or assigned. A.) Performs miscellaneous and specially requested tasks. B.) Ensures all residents and staff are treated with respect and dignity. Report all complaints made by residents and/ or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and /or any other corporate compliance items immediately. C.) Adhere to all policies, procedures, terms and conditions set forth in the RCM Employee Handbook, Policy and Procedure Guide (PPG), and facility handbook including, but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws. D) Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully. E) Manages time independently, completing required tasks and documentation with in identified time frames. F) Works autonomously and as part of a team to ensure that residents are provide the best opportunity to successfully age in place. G) Responds to all communications (phones, email, fax, etc.) in a timely and professional manner. H) Completes all professional training's required by Rose Community Management in a timely manner. I) Utilizes a call-in time tracking system to log hours worked. (25%)
4. Documentation A) Utilize appropriate documentation system to track all work done with residents. B) completes all paperwork with all residents who want to utilize the Service Coordination Program. C.) Completes Care Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation. D) Submits Semi- Annual Performance Reports to HUD in order to maintain funding for the Service Coordination Program at the property. (25%)
Minimum Education Required
How To Apply
All qualified candidates please apply to the above link. Please contact firstname.lastname@example.org with any questions and or concerns.