Community Guide

The Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. Reema believes that using technology to create human connection and engagement can be a lifeline for those most struggling to navigate life’s challenges. Whether through text messages, phone calls, or home visits, the Guide works to build genuine, positive relationships with members in an effort to decrease the likelihood that community members remain in crisis or require substantial services to address their challenges. The Guide will make referrals, follow-up with members, and attend appointments as necessary to be an integral part of the member’s support system. At Reema, we acknowledge that healthcare is a systemic barrier that shapes how members experience their communities. Let’s change that together. 

Responsibilities: 

• Establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach
• Utilization of text messaging, phone calls, home visits, and social media as a primary means of engagement
• Help find opportunities where technology can fuel care and challenge when more traditional practices should be implemented
• Be knowledgeable about community resources appropriate to needs of members
• Establish positive relationships with community partners, including providers most frequented by members
• Make referrals to community resources, follow-up with members, and attend appointments as necessary 
• Remain a steadfast component of members’ support system, being there in crisis and through everyday life challenges
• Encourage members towards independence and self actualization
• Strong ability to listen, hear, and appreciate the vulnerability of members willing to share their challenges 
• Work with a diverse population in the heart of the community
• Become an integral member of a start-up team offering a unique perspective
• Willingness to learn from other members of the Reema team including the CEO and Product Development
• Maintain confidentiality of PHI and abide by HIPAA guidelines. 
• Maintain organization and consolidate detailed information of member interactions into notes

Reema believes there is no preconceived idea of what makes the perfect Guide, only a willingness to help, listen, and understand the struggles of the most vulnerable members of the community. 

Minimum Qualifications: 

• Required - Bachelor’s degree in Social Work, Human Services, Psychology, or other related field
• Required - One year of direct experience with population or community to be served and knowledge of community
• Preferred - Knowledge of crisis planning and case management 
• Strong propensity towards building and maintaining relationships
• Ability to initiate conversation and create connection quickly
• Ability to develop, adapt, and execute outreach plans
• Technology proficient
• Basic computer skills

Work Environment:

As a start-up, Reema embraces the unique perspective and voice that each team member provides regardless of race, class, or socio-economic status. The work environment is punctuated by creativity, respect, and shared responsibility. Reema recognizes the need to work hard while simultaneously being flexible in how this work is done.