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Community Manager

Posted by
TIMBY (This is My Backyard)
|
Montreal, QC, Canada
New
|
Published 12 days ago

About TIMBY

TIMBY is a Montreal-based startup that creates tools to help Indigenous groups, civil society organizations, companies, governments and other organizations collect, organize and analyze data from the field. Specifically, we develop and maintain a mobile application for collecting unstructured data, a web-based dashboard for organizing and analyzing submitted information, and a publishing tool to streamline the sharing of information with others. We are focused specifically at helping organizations working on socially-beneficial projects (e.g. environmental governance, human rights violations)  in low-resource environments, predominantly in sub-Saharan Africa and South America, but increasingly in parts of Asia and North America as well. In addition to designing and building these tools, we also provide support to our users in conceptualizing and implementing monitoring projects. We know that technology in isolation does not solve these chronic issues.

We are funded by subscription revenue from our users and through our philanthropic supporters including the Open Society Foundations, the Ford Foundation, GHR Foundation, HIVOS Foundation and Humanity United.

You can learn more at https://timby.org


About the Position

As a Community Manager at TIMBY, you will join a collaborative, multi-disciplinary team where you will assist community, Indigenous and NGO groups working on environmental and social justice issues around the world. You will gain a deep understanding of the our technology and strategize with, and support organizations in designing monitoring programs for issues ranging from land tenure to deforestation and modern slavery. This work requires a facility with technology, an understanding of environmental and social justice issues, and the patience for the important step-by-step work that groups around the world are engaging in to better some of the most difficult issues of our time.

You will also assist the QA in providing technical support, and our Product Manager in providing demos to potential users and training workshops to existing users. This may include international travel to work with our partners in the field, where needs arise. In addition to your work directly with clients, you will help us run our communications and apply your learning from working with our users to inform the development of our platform.

Primary Responsibilities:

  • Work with our community, organizational and corporate users, including helping them to structure monitoring projects that use our software, provide training workshops, and technical support.
  • Provide demos to potential clients at varying levels of seniority. 
  • Provide feedback on new functionality to the Product Manager and our development team, and provide support to QA in identifying bugs in our software. 
  • Manage our communications and help us improve our training materials.
  • Support business development activities.
  • Become an expert on our tools and services and develop a deep understanding of our users and their challenges. 

Minimum Qualifications:

  • Undergraduate or masters degree in a related field.
  • Excellent communication skills with the ability to interact with and understand technical subjects and communicate across diverse cultures, languages, and personalities.
  • Ability to work with minimal guidance, be proactive, and handle uncertainty or ambiguity.
  • Ability to work remotely or from home
  • Proficiency in Spanish and/or Portuguese is required. Proficiency in other foreign languages is a plus.
  • Relevant work or voluntary experience in a developing country is a plus.
  • Curiosity and desire to learn.

Candidates who do not have any prior exposure to computer science or software development must demonstrate a strong interest in learning about it.

About TIMBY

TIMBY is a Montreal-based startup that creates tools to help Indigenous groups, civil society organizations, companies, governments and other organizations collect, organize and analyze data from the field. Specifically, we…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Contract
  • Start Date
    July 1, 2021
  • Application Deadline
    May 31, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Salary

Salary is competitive and based on the candidate’s experience.

Benefits

We celebrate diversity and are committed to creating an inclusive environment for all employees. The salary is competitive and based on the candidate’s experience. Montreal-based candidates are preferred, but the position is also open for remote work. We offer a dynamic environment, flexible work schedule and the opportunity to make a meaningful impact on the world. Opportunities for work-related international travel are available.

We celebrate diversity and are committed to creating an inclusive environment for all employees. The salary is competitive and based on the candidate’s experience…

Level of Language Proficiency

Proficiency in Spanish and/or Portuguese is required. Proficiency in other foreign languages is a plus.

Proficiency in Spanish and/or Portuguese is required. Proficiency in other foreign languages is a plus.

Location

Remote
Work may be performed anywhere in the world
Associated Location
Montreal, Montreal, QC None, Canada

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