Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, governance and post-crisis stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.
Creative seeks a Technical Manager, Knowledge Management for the Knowledge Management (KM) Team. The Technical Manager, KM performs a variety of responsible, specialized duties, both assigned and self-led, with a technical focus. The Technical Manager serves as a member of the HQ-based team, leading to knowledge capture, synthesis, sharing, and application across a portfolio of Creative’s donor-funded projects. The Technical Manager also leads or contributes to enterprise-level knowledge activities as aligned with Creative’s strategic objectives. This position coordinates closely with the rest of the KM team and works with a variety of other stakeholders including project teams, division and practice area leadership, technical experts, Design, Monitoring & Evaluation, Business Development, and the Information Management Solutions Development team. The Technical Manager leads or contributes to knowledge product development, learning activity design and facilitation, internal knowledge sharing, online knowledge systems management, and team reporting. The Technical Manager is also engaged in business development and proposal activities as requested.
Reporting & Supervision:
The Technical Manager will report to the Director of Knowledge Management.
Project and enterprise-level knowledge products are developed to capture and synthesize the tacit knowledge of Creative’s experts and the explicit knowledge diffused across project client deliverables. Project and division needs are proactively identified, and products proposed to fit. Product development processes are collaborative and rigorous, leading to high-quality products with many opportunities for application. Consistent delivery eases KM product pipeline management.
Online Knowledge Systems
Online platforms are developed to share knowledge captured from projects and aggregated across Creative. Improvements to existing systems are proactively identified to best serve users. Systems are regularly maintained to always provide current information and gain user trust. Systems are streamlined to improve user experience. The KM team is kept in close communication and collaboration with the IT solutions development team.
Knowledge Sharing and Learning Activities
Knowledge sharing activities are designed with staff across Creative in order to facilitate exchange of ideas, familiarize staff with each other’s work, and contribute to cultivating corporate identity around Creative’s mission. Trainings are conducted to ensure that relevant Creative staff understand the principles of KM and can apply KM methods and best practices to their work, both independently and with guidance from the KM team.
Junior project staff are tangibly supported technically and professionally; their professional objectives and personal needs are well understood. Contributions to meaningful, constructive and timely performance reviews of junior project staff is key. The KM Team strategy, annual business planning, and measurement of progress are all supported by evidence through data collection, analysis, and reporting. Team coordination and management are supported through consistent reporting, tracking, and feedback.
Minimum Skills & Qualifications:
Desired Skills and Qualifications:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, governance and post-crisis stabilization. Based in Washington, D.C., Creative has a field presence in…
Please apply via website link.
Please apply via website link.