Community Engagement Manager


Job Type

Full Time

Salary

Details: Commensurate with experience

Published:

05/16/2018

Start Date:

06/18/2018

Application Deadline:

06/08/2018

Address

1725 Duke Street
Suite 675
Alexandria
Virginia
22314
United States

Description

Overview of Role: We are seeking high energy individuals who believe in the mission of Mightycause, which is to provide the nonprofit community with the most modern and cost effective fundraising and supporter engagement tools on the market. The candidate must have a genuine desire to provide superior support for our nonprofit customers and assist them in their efforts to build their supporter base and help their cause succeed. You’re a great match if you possess fantastic troubleshooting and communication skills, are driven to help customers with their online fundraising efforts and have the ability to dive deep into our online products to learn them inside and out.


Reports to: Director of Community Engagement

Position Type: Full-time


Responsibilities:

  • Customer Service (40% of time)
  • Answer incoming emails and calls related to donations, setting up fundraisers and helping organizations use the fundraising tools offered through Mightycause.com
  • Utilize databases and web-based support tools to resolve customer inquiries
  • Proactively learn new features Mightycause.com launches and encourage users to adopt them
  • Provide additional support to Mightycause network partners and affiliates
  • Track recurring support issues and metrics to improve overall customer service
  • Account Management (40% of time)  
  • Lead project management for online giving events and team fundraising
  • Assist customers in building out their fundraising and event pages on the Mightycause platform
  • Help with all around account management and support to help nonprofit customers succeed in their online fundraising efforts using Mightycause products
  • Special Projects and customer demos (20% of time)
  • Contribute to special projects as determined by Director of Engagement which could be related to outreach, support, promoting and representing Mightycause and our products


Requirements:

  • Excellent verbal and written communication skills
  • Professional and mature demeanor when interfacing with customer; ability to stay calm in heated situations
  • High energy, positive attitude and an earnest desire to serve others
  • Resourcefulness and proactive approach to problem solving; ability to take initiative
  • Quick learner and hard worker; strong attention to detail and a desire to ensure accuracy in the work performed
  • A successful candidate demonstrates the ability to organize their surroundings and managed their time to meet deadlines successfully and with quality work
  • High level of competency with web-based applications
  • Must be willing and eager to learn new technologies such as email marketing, CRM and customer service tools
  • Must have good understanding of nonprofit sector and fundraising best practices
  • Previous experience in customer service is a plus


To Apply:

Please email your resume along with a cover letter to careers@Mightycause.com

Principals only. Recruiters, please don't contact this job poster.

Please, no phone calls about this job.




Benefits

Healthcare

HSA

401K

Vision and Dental

Vacation

Level of Language Proficiency

English.

Professional Level

Entry level

Minimum Education Required

2-year degree

How To Apply

careers@mightycause.com

http://www.mightycause.com

To Apply:

Please email your resume along with a cover letter to careers@Mightycause.com

Principals only. Recruiters, please don't contact this job poster.

Please, no phone calls about this job.




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