Area Agency on Aging Rio Grande El Paso has the Ombudsman program where certified volunteers ombudsman can serve residents and families for advocacy. You can help protect resident right's, health and well-being. We assist residents in nursing homes and assisted living facilities that can face abuse, neglect and financial exploitation. To make matters worse they often have no one in their corner to stand up for them. Ombudsman advocate for residents' rights. They help protect the quality of life and quality of care of anyone who lives in these long-term care facilities. To be a volunteer Ombudsman, you must be at least 18 years old, have no conflict of interest, complete certification training and has transportation, volunteer hours are flexible, and no experience required. Volunteer receive free 36 hours certification course, ongoing support, on-site experience during a three month probation period and continuing education.
A Certified Volunteer Ombudsman (CVO) is an individual designated by the State Long-Term Care Ombudsman to carry out the duties of the Office. The CVO shall, in accordance with the policies and procedures:
· Provide services to protect the health, safety welfare and rights’ of nursing facility and assisted living facilities
· Ensure timely access to a representative of the program
· Identify, investigate, and resolve complaints made by, or on behalf of, residents
· Support the development of resident and family councils
· Develop a cooperative working relationship with facility staff and other advocates
· Interact with and get to know residents and families in assigned facilities
· Seek out hard-to-reach and isolated residents
· Respect and protect the privacy and confidentiality of residents
· Demonstrate sensitivity to the social and emotional needs of residents
· Serve as a resource when assistance is sought in making ab appropriate placement in a family or alternate care setting
· Provide information to the managing local ombudsman regarding problems in facilities and discuss concerns, and questions involving the facility with the Managing Local Ombudsman (MLO)
· Identify, investigate and resolve complaints for residents, families and friends, consistent with guidance from the MLO
· Resolve resident issues and complaints within the facility whenever possible
· Participate in open hearings (if scheduled), surveys, resident group and exit interviews with Human and Health Services (HHS) Regulatory Services
· Support the development of and provide consultation to family and resident councils
· Visit assigned facilities regularly to ensure that residents have timely access to ombudsman services and receive timely responses to complaints.
· Practice effective communication techniques with residents, families, facility staff and ombudsman staff
· Comply with established lines of communication and supervision
· Provide feedback and/or in-service training to facility staff as appropriate and with concurrence of MLO
· Attend Resident and/or Family Council meetings when invited by Council members
· Submit monthly reports to MLO
· Attend the minimum required hours of annual continuing education 12 hrs.
· Carry out other activities that the MLO determines to be appropriate
Area Agency on Aging Rio Grande El Paso has the Ombudsman program where certified volunteers ombudsman can serve residents and families for advocacy. You can help protect resident right's, health and well-being. We assist residents in…
If you are interested in becoming a certified volunteer for the Local Ombudsman program at the Area Agency on Aging, call Jorge Soto Managing Local Ombudsman (915-533-0998) or e-mail: firstname.lastname@example.org and will provide further information on the duties and process of becoming a certified volunteer.
If you are interested in becoming a certified volunteer for the Local Ombudsman program at the Area Agency on Aging, call Jorge Soto Managing Local Ombudsman (915-533-0998) or…