Volunteers Needed to Support Local Blood Drives in Montour County PA

Provide excellent and enthusiastic customer service to enhance the blood donor

experience. Engage with blood donors to promote blood donation and set the

stage for a long-term commitment to regular blood donations. Express gratitude

and ensure each blood donor is sincerely thanked for their donation.         

-Greet donors, explain the donation process as necessary and

assist with initial intake and hand offs through the blood donation process         

-Manage donor flow at temp taking station to ensure only

donors passing temp screen are permitted access.       

-Explain purpose of temperature screen to donors and ensure

they understand reason for deferral if applicable.         

-Direct donor to next step of donation or options for future

donations if deferred.     

-Model excellent customer service behaviors.         

-Ensure blood donors have relevant information and that

questions are answered appropriately while creating a favorable impression of

the blood donation process.         

-Learn and share the Red Cross story, including the mission,

vision, and values      

-Provide customer service to donors in the Hospitality Area

by ensuring that each donor is recognized for his/her contribution. Report

possible adverse post-donation physical reactions to the collections staff.

-Set up and maintain cleanliness in Reception and Hospitality

Areas, and Donor Areas/Beds as requested         

-Work with collections team supervisor or charge staff to

match donor’s blood type with the best product for maximum impact         

-Responsible to inform donors of current and upcoming

donation promotions         

-May make reminder/cancellation calls, re-schedule donor

appointments, and perform follow up activities as directed

-Time commitment- 1+ shift per month. Average shift is

5-6 hours         

-Ability to display the utmost professionalism and

communication skills          

-Extremely comfortable working with people from diverse

communities and backgrounds        

-Ability to understand technology needed for position: Donor

Check-in, Donor Tablet, Rapid Pass, Donor App. 

-Ability to explain/teach technology to donors and fellow

volunteers 

-Ability to regularly commit to schedule, arrive punctually

and adapt to a change driven culture 

NOTE: Must 16 or older

Volunteers applying for in-person position assignments must be fully vaccinated. Instructions to provide information and supporting documentation of vaccination will be provided once you submit your application. 

To get started as a Red Cross volunteer, please visit:

https://volunteerconnection.redcross.org/?nd=lead&a=40109&h=193&p=1864067