Blood Drive Volunteer Surry County

Key Responsibilities

•       Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process

•       Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.

•       Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.

•       Direct donor to next step of donation or options for future donations if deferred.

•       Model excellent customer service behaviors.

•       Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.

•       Learn and share the Red Cross story, including the mission, vision, and values

•       Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.

•       Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested

•       Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact

•       Responsible to inform donors of current and upcoming donation promotions

•       May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Time Commitment

• Variable; preferred commitment: 1+ shift/month, average shift is 5-6 hours

Qualifications

•       Ability to display the utmost professionalism and communication skills 

•       Extremely comfortable working with people from diverse communities and backgrounds 

•       Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App. 

•       Ability to explain/teach technology to donors and fellow volunteers 

•       Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture 

NOTE: May be required to meet 18 or over age requirements to take temperatures, but not the other Donor Ambassador tasks 

Training

·       Onboarding with the American Red Cross Biomedical Dept

·       Online Blood Drive Volunteer Training in EDGE