Volunteer Opportunity
Details
Participation:
Description
About Us
DEFEND is a volunteer-run nonprofit dedicated to protecting children and other vulnerable people online. Our mission is to reduce online risks through education and technology to create safer digital spaces.
Role Description
As a Customer Support Volunteer, you will be essential in creating a supportive and inclusive environment for our online community. This position requires a commitment to protecting and empowering our user base through proactive engagement, empathetic support, and effective resolution of community concerns. The role is essential to maintaining a high standard of user experience by ensuring timely responses to inquiries, addressing user concerns, and upholding our community guidelines.
Responsibilities
- Provide prompt and empathetic support to users through our new social media platform called 65 square.
- Respond to inquiries regarding account issues, safety concerns, and app features.
- Monitor and report inappropriate or harmful behavior within the platform to protect users.
- Collaborate with internal teams to troubleshoot technical issues and communicate solutions to users.
- Maintain up-to-date knowledge of 65square’s policies, guidelines, and new features.
- Collect user feedback and share insights to help improve the customer experience and platform safety.
Qualifications
- Must be 18 years of age or older.
- Must commit to at least 3 hours per week.
- Friendly and outgoing personality with a passion for customer service.
- Strong communication skills, both written and verbal, with the ability to empathize with users.
- Empathetic and patient, able to remain calm under pressure.
- Excellent problem-solving and conflict management skills.
- Basic understanding of online platforms and customer service practices (training provided as needed).
- Comfortable working independently in a remote environment.
- Passionate about making a positive impact on digital communities.
- Previous experience in customer support is preferred but not required.
- Ability to stay calm under pressure and solve problems efficiently.
How to Apply:
If you are interested in joining our team, please send your resume and a brief cover letter to hr@helpusdefend.com.
About Us
DEFEND is a volunteer-run nonprofit dedicated to protecting children and other vulnerable people online. Our mission is to reduce online risks through education and technology to create safer digital spaces.
Role Description
As a Customer Support Volunteer, you will be essential in creating a supportive and inclusive environment for our online community. This position requires a commitment to protecting and empowering our user base through proactive engagement, empathetic support, and effective resolution of community concerns. The role is essential to maintaining a high standard of user experience by ensuring timely responses to inquiries, addressing user concerns, and upholding our community guidelines.
Responsibilities
- Provide prompt and empathetic support to users through our new social media platform called 65 square.
- Respond to inquiries regarding account issues, safety concerns, and app features.
- Monitor and report…
Location
Associated Location
How to Apply
Please send your resume and a brief cover letter to hr@helpusdefend.com.
Please send your resume and a brief cover letter to hr@helpusdefend.com.
