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Volunteer Opportunity

Client Relations - Account/Relationship Manager (CR212)

Posted by
The Class Consulting Group
|
San Francisco South Bay Area, CA
New
|
Published 15 days ago

About Us: 

 The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/philanthropic organizations. It also offers community leadership opportunities to professionals. CLASS collaborates with its clients - the Non-Profit Organizations to help them realize their mission and create tangible value. CLASS offers business consulting services in Marketing, Strategy, Human Resources/ Organization, Finance and IT.  

We are looking for motivated and committed individuals to join our volunteer-driven teams.  

Position Type: Volunteering (All volunteering positions at The Class Consulting Group are unpaid) 

Specific Responsibilities: 

  • Responsible for cultivating client relationships with one / more client/s and securing repeat business from existing clients. 
  • Work closely with the project team throughout project delivery to ensure client needs are fulfilled. 
  • In collaboration with BCS team, assess project impact at predefined intervals (6 months and 1 year after project completion) 
  • Manage and provide leadership to the Client Management team. 
  • Engage regularly with existing clients to create awareness about other services CLASS can offer. 
  • Maintain Salesforce (CRM Database) on all client management activities. 
  • Run and review client satisfaction surveys  
  • Represent CLASS at various Nonprofit Organizations related events 

General Responsibilities: 

  • Presiding over the meetings and agenda of the team as well as tracking projects and ongoing activities. 
  • Implementing KPIs and progress of strategic projects and presenting management reports to the board. 
  • Successfully implementing resource allocation and volunteer engagement activities along with Director & HR 
  • Fostering appropriate communications and leveraging resources within the team and with other teams. 
  • Promoting volunteer engagement within the CR Team and across the broader CLASS Group. 

Requirements: 

Education Qualification & Experience 

  • BA/BS/MBA Business or Marketing with 3-5 years of experience in Client Management. 
  • Experience with Salesforce/HubSpot or any CRM database preferred. 

Skills/Abilities 

  • Good management skills 
  • Work collaboratively and efficaciously as a team member. 
  • Effective communication skills and strong business acumen. 

Commitment 

  • Minimum 1+ year of commitment for the unpaid / pro-bono position. 
  • Attend Weekly Meetings: 2 in-person and 2 conference calls. 
  • Time: Minimum 5 hours per week (excluding meeting time). 

Benefits: 

  • Leadership development opportunities. 
  • Networking opportunities. 
  • An opportunity to give back to the community 

 

About Us: 

 The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/philanthropic organizations. It…

Details at a Glance

  • Time Commitment
    A few hours per week
  • Recurrence
    Recurring

Location

On-site
South San Francisco, CA, USA

How to Apply

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