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Volunteer Opportunity

Adoption Counselor (application screener for dogs and cats)

Posted by
Louie's Legacy Animal Rescue
|
Staten Island, NY
New
|
Published 13 days ago

Description: Adoption counselors do the fantastically rewarding work of connecting our animals to loving guardians. This position requires a high level of consistency and professionalism, as you are entrusted with the ultimate responsibility - deciding if an adopter is well suited to care for our animals.

Reports To: Foster and Adoption Manager

Location of Work: Remote

Schedule: Days/hours vary based on the number of animals in care and the availability of your peers.

Time Commitment: Approximately 5-10 hours per/wk. We request a minimum of 3 months in this role.

Core Responsibilities:

1) Adoption Process:

● Review applications, interview prospective adopters and assess their suitability as a match.

o Reach out to screened applicants within 24 hours of receiving the application.

● Gather information about each pet’s personality, activity, needs, and medical clearance.

● Counsel potential adopters on our expectations, an animal’s behavior, and its specific needs.

● Make suggestions for an appropriate match, based on the unique needs of that pet.

o If you determine a given applicant is excellent, but not a match for the particular animal

they applied for, attempt to transition them into our People Focused Adoption program.

● Verify the applicant’s veterinarian references and the residential pet policy of the applicant

● If necessary, work with the Foster parent and the applicant to schedule a meet & greet.

● Finalize the adoption process via our database system.

● Consistently maintain accurate data in the ShelterLuv adoption database.

2) Communication

● Work closely with the Adoption and Foster Manager, Application Coordinator, and peers.

● Respond to all emails, FB posts, and Slack messages in a timely and professional manner.

● Inform the foster and the applicant of how the adoption finalization process works

● Evaluate the adoption process and make suggestions for improvements.

Qualifications: Are you?

● A positive and professional teammate?

● An animal lover, committed to saving the lives of animals in need?

● An equally good people-person?

● Willing to learn about animal behavior and a variety of situations an adopter may encounter?

● An excellent communicator?

● Cool under pressure, able to calmly navigate high-pressure situations?

● Able to engage in discussions with others about commitments.

● Extremely organized?

● Willing to gain a deep understanding of the adoption process?

● Willing to maintain open, honest, and frequent communications.

● Familiar with Google Sheets, Slack, and/or other administrative and data entry systems?

● Have access to a phone, computer, and internet access?

If this sounds like you, please help Louie’s Legacy achieve our Vision to help rescue more animals, more efficiently, by working in a positive, professional and collaborative way with our community.

Important note - All Louie’s Legacy volunteers with access to internal communications, financial information, or personally identifying information must also:

● Be 18 years old or older

● Commit to demonstrating the values outlined in our Organizational Cultural Agreement.

● Sign a Non-Disclosure Agreement in order to maintain a safe and responsible relationship with our volunteers, donors, fosters, and adopters.

Description: Adoption counselors do the fantastically rewarding work of connecting our animals to loving guardians. This position requires a high level of consistency and professionalism, as you are entrusted with the ultimate…

Details at a Glance

  • Schedule
    Weekdays
  • Time Commitment
    A few hours per week
  • Recurrence
    Recurring

Location

Remote
Work may be performed anywhere in United States
Associated Location
1324 Forest Avenue, Staten Island, NY 10302, United States
Suite 109

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