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Volunteer Opportunity

Help military families faced with emergency as a Hero Care Follow-Up Casework

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Published 17 days ago

Key Responsibilities: 

Support the Red Cross mission  

  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies  
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly   
  • Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service  
  • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans  
  • Maintain professionalism and conduct as stated in Red Cross policy 

Time Commitment: 

  • Flexible with a scheduled commitment 

Qualifications:  

  • successful American Red Cross background check  
  • Complete required national training and locally developed orientation   
  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues  
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross  
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management 
  • Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications  
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity  
  • Ability to work with or without supervision  
  • Effective verbal and written communication skills  
  • Good customer service skills; Ability to work well with others  
  • Willingness to gain knowledge of community resources  
  • Able to work with culturally diverse populations 

Key Responsibilities: 

Support the Red Cross mission  

  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies  
  • Understand and apply Service to Armed Forces (SAF…

Details at a Glance

  • Time Commitment
    A few hours per week
  • Recurrence
    Recurring

Location

On-site
Santa Barbara, CA, USA

How to Apply

Find out more at www.redcross.org/volunteertoday or email jennifer.samaritan@redcross.org 

Ready to Make a Difference? Here's How to Get Started! 

  1. Go to redcross.org/volunteertoday to complete our online application. It takes less than 10 minutes! 
  2. A member of our team will get in touch. Taking the time for a personal conversation enables us to match you with a role that will be both meaningful and enjoyable. 
  3. We’ll provide all necessary training to ensure you can be successful in your volunteer role. 

Find out more at www.redcross.org/volunteertoday or email jennifer.samaritan@redcross.org 

Ready to Make a Difference? Here's How to Get Started! 

  1. Go to redcross.org/volunteertoday to…

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