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Volunteer Opportunity

Certified Ombudsman Volunteer

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Published 5 months ago

What does a Certified Ombudsman Volunteer (COV) do?

  • Promotes the well-being and quality of life for consumers in long-term residences through regular visits
  • Respond and work to resolve problems or complaints of long-term care residents
  • Provide education about resident rights and person-centered principles
  • Advocate for changes to improve residents’ quality of life and care
  • Educate and inform consumers and the community about the Ombudsman program
  • Provide technical support for the development of resident and family councils
  • Assist with addressing improper transfer and/or discharge of residents

Would you like to enhance the lives of residents living in long-term care through advocacy, education and empowerment? If you said yes, the Office of Ombudsman for Long-Term Care invites you to join us in making a difference, by becoming a Certified Ombudsman Volunteer (COV).

The Certified Ombudsman Volunteer Program is looking for volunteers to (temporarily) call residents living in long-term care facilities. When it is safe, volunteers will resume making in-person visits to residents in long-term care facilities. A COV advocates for residents to improve their quality of life and services. As a volunteer you will give only six hours a month, visiting with residents and building a trusting relationship. In your role as COV, you may receive complaints from residents, their friends, or relatives. You will work to resolve those complaints with the support of a Regional Ombudsman.

The purpose of the program is to promote and protect resident’s rights and to assist in empowering residents to become self-advocates. When deciding on whether you want to volunteer, remember that more than half of residents in the nursing homes do not receive any visitors, some may get a visitor once a year or once a month. There is no question as to whether residents enjoy visits from people within their community, in fact, they truly love it.

What does a Certified Ombudsman Volunteer (COV) do?

  • Promotes the well-being and quality of life for consumers in long-term residences through regular visits
  • Respond and work to resolve problems or complaints of long-term care residents…

Details at a Glance

  • Schedule
    Weekdays
  • Time Commitment
    A few hours per month
  • Recurrence
    Recurring

Location

Remote
Work may be performed anywhere in the world
Associated Location
Elmer L.Andersen Human Services Building, 540 Cedar St, St Paul, MN 55101, USA
Directions

This volunteer opportunity is an open position throughout Minnesota but is currently virtual.

How to Apply

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