The Casework Service aims to help people to access appropriate services and support to to lead fuller lives as actively engaged citizens in Spain. When we receive a request for help, information alone may not be enough. We ask a Caseworker to visit the client to gather information about their situation so that we can find the services and support that will help resolve their problems.
Casework volunteers may also need to help clients with processes related to residency in Spain.
The Casework volunteers are the vital link between the client and our Support Coordinator & Casework Manager who are responsible for organising the help that can be accessed.
This is an ideal role if you can help for a few hours on a one off basis every now and again, you don't want a regular commitment.
The Casework volunteer role is not to be a regular friendly visitor to the client to provide regular support. It is limited to the collection of information - in a friendly and efficient way - and/or a one off visit to help and support with processes related to residency in Spain. Sometimes there are further visits, but one visit can be all that is needed.
The role involves:
With the support of our team and resources, you will be helping our clients by visiting them in their home, or calling them by telephone/video call.
Support and Training
Age in Spain will provide an initial comprehensive induction including online self paced training and a group video call training session with activities to equip volunteers for their role. Training and support will be provided virtually.
We have a friendly team of staff and volunteers in different parts of Spain - the Support Coordinator is based in Catalonia and the Casework Manager is based in Ibiza.
You will receive on-going on the job training whilst volunteering and opportunities for additional training will be provided from time to time.
Age in Spain provides training on health and safety, including the additional protective measures that need to be taken when visiting someone in their home given the current pandemic situation. We will provide all necessary personal protective equipment and volunteers will not be required to make visits if the current government recommendations change or if they or the client do not feel comfortable doing so.
The Caseworker role does not require a regular commitment, it entirely depends on the requests for help we receive. You may be asked to make one or more visits in a month or none. We will call upon you when we have someone who is in need. A typical visit lasts between 2 and 3 hours plus travel time, depending on the person's situation.
We will contact you when we have a case in your area and will advise you of the person's situations and needs. We agree the work with you according to your availability and proximity to the client. There is no obligation to accept a new case, so the time contribution is completely flexible.
The full process might take several weeks and there might be a significant period between being accepted and given your first case. The work entirely depends on client need and the location of Caseworkers.
We are looking for volunteers who can commit to being available for at least 6 months.
You will also need to be available for 2 hours of self paced online learning and 2 online live training sessions that will last for 2 hours each. The training is user friendly and does not require any specialist knowledge. Dates to be advised.
All out of pocket expenses such as travel costs, printing/photocopying, meals etc. that are agreed by the Support Coordinator or Casework Manager, will be reimbursed.
Your skills and experience
What we offer you
If you have any doubts or questions please contact the Support Coordinator and Casework Manager - email@example.com
The Casework Service aims to help people to access appropriate services and support to to lead fuller lives as actively engaged citizens in Spain. When we receive a request for help, information alone may not be enough. We ask a…