Volunteer Opportunity

IT Officers

Posted by
Blockchain & Climate Institute
London, United Kingdom
Published 22 days ago

The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change.

What will you be doing?

We are looking to recruit a couple of highly motivated and enthusiastic volunteers serving as IT Support Officer to provide support for our computer systems and networks. More experienced candidates will be appointed as Senior IT Support Officer or IT Support Manager. IT Support Officers will also be given exposure to our projects on blockchain, artificial intelligence and other emerging digital technologies under development.

The ideal candidates will be responsible for providing frontline IT support for the BCI Volunteers with their IT requirements. As part of the Technology Officer Grade, the IT Support Officers will be responsible for the smooth running of server systems and ensuring that users get maximum benefits from them. This will include supporting and providing technical assistance to BCI Volunteers that are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. The successful candidates will also be required to test new products, run regular maintenance checks and keep abreast with information security issues.

Key responsibilities would include:

  • Providing excellent support service to BCI Volunteers;
  • Participating in troubleshooting and incident resolution activities;
  • Ensuring performance pledges are met;
  • Providing a high level of service and seeking ways to continually improve the IT service to BCI Volunteers;
  • Performing various regular checks and tasks across the Institute’s user accounts and perform any required actions;
  • Producing high quality documentation and keeping it up-to-date, including the team support knowledge base;
  • Creating simple solutions / services utilising out-of-the-box functionality, i.e. Office 365;
  • Maintaining knowledge of the Microsoft in order to guide BCI Volunteers appropriately;
  • Proactively and constantly seeking to learn and improve both self and team;
  • Identifying where a support request may be a project requirement, capture technical requirements and produce a project specification; and
  • Setting up new users' accounts and profiles and dealing with password issues.

What are we looking for?

Skills and abilities

  • Office 365 Administrator experience minimum of 12 months; 
  • SharePoint development experience;
  • Automation experience; 
  • Powershell experience; 
  • Patience to manage non-technical end-users with technical queries; 
  • Experience with Governance, Security, Compliance; 
  • Able to manage their own time and take accountability; 
  • Demonstrable skills in Office 365 and G-Suite administration;
  • Can work autonomously, proactive, and eager to learn;
  • Troubleshooting experience;
  • Strong interest in Microsoft products.

General & Specialist Knowledge

  • Proficiency in the use of Microsoft Office, including Outlook, Word, Excel, PowerPoint is essential to perform in this role; and
  • Up-to-date technical knowledge.

Education & Training

A good degree in one of the following subjects:

  • Business information technology
  • Business systems engineering
  • Computer networking and hardware
  • Computer science
  • Computer software development
  • Information technology
  • Internet engineering
  • Software engineering

Additional courses will be beneficial to the role: BTEC (Edexcel) National Certificate and Diploma IT Practitioners, City & Guilds (E-Quals) IT Practitioners Certificate and Advanced Diploma and OCR (iPRO) Certificate for IT Practitioners.

Relevant Experience

  • Proven experience working in a similar role is essential;
  • Experience of building constructive relationships with stakeholders; and
  • Experience of working independently and with teams to drive forward projects using own initiative.

What difference will you make?

Blockchain and other emerging technologies. Climate change and sustainability. These are two hot topic groups that have been headlining media outlets, dominating conferences & events, and gaining increasing traction in research and pilot projects. BCI is here as an expert platform to help governments, inter-governmental and regional organisations as well as relevant corporates to negotiate the complex landscape of emerging technologies for environmental good. We cement our expertise by putting in the hard work in researching, identifying and analysing the applications of emerging technologies so that informed decisions can be made by the stakeholders in the climate change and action network.

What's in it for the volunteer?

  • Your mind will be mentally stimulated, hence providing you a sense of purpose;
  • You will advance and boost your professional career by helping you to make professional connections and giving you real-world experience at the intersection between climate and emerging technologies; and
  • Help you develop long-lasting professional relationships with others. People who come together to make the world a better place forge close connection.

A few more details

Our values

  • Purpose-driven: we are passionate about our mission to bring emerging tech to climate action
  • Collaborative: we are an innovative community of people and organisations, working together to reach common goals
  • Curious: we strive to learn, and to help others learn
  • Dedicated: we are committed to our work
  • Accomplished: we are trusted to deliver impressive, high-quality outputs
  • Solutions-driven: we are leaders and doers, making innovative things happen

Before you apply

If your profile is shortlisted, you will be contacted by one of our recruiters to complete 2 x 45 minutes assessments. If successful, you will be asked to complete an in-tray exercise based on the role you have applied for prior to an interview with the Division Director. Please note that your details will be held in respect of GDPR compliance, for future volunteering opportunities with the BCI.

The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change.

What will you be doing?

We are…

Details at a Glance

  • Schedule
  • Time Commitment
    A few hours per week
  • Recurrence


Work may be performed anywhere in the world
Associated Location
International House, London, None N1 7SR, United Kingdom
64 Nile Street

How to Apply

Candidates must submit their CV and cover letter to the Recruitment Office at

Candidates must submit their CV and cover letter to the Recruitment Office at

Join Idealist

Sign up today to save your favorite volunteer opportunities and get email alerts when new ones are posted.