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Volunteer Opportunity

Case Management Volunteer

Purpose/Objective

The Center for the Integration and Advancement of New Americans (CIANA), Case Management team provides job assistance, housing assistance, and public benefits application support, as well as referrals to other community and public resources. Our Case Management team is looking for highly personable, persistent, and detail-oriented Case Management volunteers to assist our Case Managers with client services. 

 

Location

In-person

 

Key Responsibilities

  • Schedule and confirm new appointments with clients
  • Facilitate correspondence between CIANA, clients, and outside agencies
  • Complete general intake forms for new clients
  • Assist with case working appointments and aid in interpretation, especially if proficient in Arabic, Bengali, Spanish or other languages
  • Maintain and organize case management spreadsheets, database, and digital files
  • Organize and maintaining up-to-date digital files
  • Attend virtual trainings and coalition meetings with Case Manager and/or clients

Qualifications

  • This position is for undergraduate students (with at least two years completed) or graduate students
  • Proficiency in Arabic, Bengali, Spanish, or another language
  • Experience in one or more of the following:
  • Phone-banking
  • Research
  • Organization and filing
  • Counseling or customer service
  • Microsoft Office and Google Suite, especially Excel/Sheets
  • Knowledge of public benefits

Time Commitment

  • Regular schedule required. 
  • 15 - 20 hours a week during CIANA office hours (Mon. - Fri. 10 AM - 6 PM).
  • Fall semester

 

Compensation

Unpaid, but may be completed for academic credit.

 

Training/Support Provided

Volunteers will undergo orientation and training.

Purpose/Objective

The Center for the Integration and Advancement of New Americans (CIANA), Case Management team provides job assistance, housing assistance, and public benefits application support, as well as referrals to other community…

Details at a Glance

  • Schedule
    Weekdays
  • Time Commitment
    A few hours per week
  • Recurrence
    Recurring

Location

On-site

CIANA

Queens, NY, United States

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