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Volunteer Opportunity

Wellness House Front Desk Volunteer

Posted by
Wellness House
|
Hinsdale, IL
New
|
Published 20 days ago

Role Summary & Anticipated Outcome

You will be our participants’ first point of

contact—the face and voice that launches our relationships with new participants

and maintains a positive connection with our existing participants.


Responsibilities: 

·       Providing exceptional customer service by being warm, welcoming, and relationship-focused to all participants, staff and Wellness House community.

·       Greeting and assisting participants and visitors when they enter the house and programs.

·       Answering the phone and scheduling participants in program database, MindBody Online. 

·      Checking participants into programs and directing them towards their program.

·       If applicable during shift, hosting online Zoom classes and accurately recording attendance.

·      Giving tours of the house, as needed

·       Caring for the house to make sure it is tidy, welcoming, and cleaning and safety guidelines are being followed.

Staff responsibilities to Front Desk Volunteers

·      Provide training on Wellness House and front desk policy/procedures

·      Coordinate a minimum of 4 front desk shifts with an experienced team member prior to

working a shift alone.

·      Act as a resource for questions or concerns during shift. 

·      Coordinate shift schedules and staff or volunteer back up when needed.

Qualifications and Skills

·      Commitment to mission of Wellness House: Wellness House envisions a community where all people affected by cancer thrive.  Offered at no cost, and as a complement to medical treatment, our programs educatesupport and empower participants so they will improve their physical and emotional well-being.

·      Strong relationship-building skills, organization, and multi-tasking

·      Must not have attended programs at Wellness House as a participant within the last 6 months

Commitment

·      One-year commitment, one 4-hour shift a week


Shifts include:

Weekdays: 8:30 am –

12:00 pm, 12:00 pm – 4:00 pm, 4:00 pm – 7:30 pm

Saturdays: 8:30 am – 12:00 pm

In-person and virtual

shift options available


Impact

·      Creating a positive, warm environment for participants will increase quality of services and possibly lead to retention of participants and/or recruitment of new participants.

Role Summary & Anticipated Outcome

You will be our participants’ first point of

contact—the face and voice that launches our relationships with new participants

and maintains a positive connection with our existing participants…

Details at a Glance

  • Time Commitment
    A few hours per week
  • Recurrence
    Recurring

Location

Remote
Work may be performed anywhere in United States
Associated Location
131 N County Line Rd, Hinsdale, IL 60521, United States

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