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Volunteer Opportunity

Call Center Volunteer

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Published 15 days ago

Do you have a passion for helping others? 


NAMI San Bernardino Area is currently recruiting volunteers to help our Emotional Support Line. The Emotional Support Line is a free and confidential telephone service providing emotional support and resources to those who struggle to find support elsewhere in the area. Supporting the community in times of distress is a core value for health support organizations like us. Callers will be able to talk to a trained and experienced person who can relate and will be given access to additional support, information, and education. 


Position: Call Center Volunteer


Qualifications:

 

  • Be an individual who is in recovery from a mental illness or has a loved one with a mental illness
  • Demonstrate the ability of supporting people who are in an emotional situation
  • Familiarity or comfort with recovery principles
  • Openness and willingness to work from a position of lived experience
  • Good boundaries and ability to maintain confidentiality at all times
  • Experience in peer support or self-help an asset
  • Ability to work from home
  • Must have computer literacy 
  • Ability to use NAMI resource directory while on the phone
  • Availability to receive call-center training

 

Responsibilities include:

 

  • Participating in call-center and other training to improve knowledge and skills
  • Continuing a commitment to his/her own recovery
  • Keeping online records using the call-center software  (calls received, types of calls and disposition of calls received) 
  • Reviewing EMOTIONAL SUPPORT LINE calls when appropriate and following up with the Coordinator the next day with any needed information
  • Follow - up with individuals who request ‘outreach calls’
  • Attending and participating in all support meetings for the EMOTIONAL SUPPORT LINE
  • Making referrals to Emergency Services for individuals who are in a crisis situation 
  • Maintaining confidentiality


Do you have a passion for helping others? 


NAMI San Bernardino Area is currently recruiting volunteers to help our Emotional Support Line. The Emotional Support Line is a free and confidential telephone service providing emotional…

Details at a Glance

  • Schedule
    Weekdays
  • Time Commitment
    Part time (10-30 hrs/wk)
  • Recurrence
    Recurring

Location

Remote
Work must be performed in or near Redlands, CA
Associated Location

NAMI San Bernardino Area

Redlands, CA, USA

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