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Volunteer Opportunity

Human Resource Customer Support for COVID19 Exposure/Diagnosis

The American Red Cross


New
|
Published 3 months ago

Recurring
Weekdays
A few hours per week

Human Resource Customer Support for COVID19 Exposure/Diagnosis

Serve as the customer support agent supporting Red Cross managers, employees and volunteers who submit COVID-19-related exposure/diagnosis information to the HR mailbox: HR_COVID_Exposure@redcross.org.


This position supports the National Headquarters (NHQ) Human Resources (HR) team. This is a remote (volunteer-from-home opportunity). Due to the ongoing business need for this work, we regret that this position is not ideal for an individual who are temporarily home due to COVID-19.


Serve as customer support supporting Red Cross managers, employees and volunteers who submit COVID-19-related exposure/diagnosis information to the HR mailbox: HR_COVID_Exposure email

  • Confirm details of staff’s exposure.
  • Confirm medical guidance received by staff.
  • Identify exposure to additional staff and clients.
  • Open cases for all additional staff exposure.
  • Report cases of client exposure to management team and appropriate medical director.
  • Provide guidance on leave, alternate work, and pay.
  • Take HR action based on each staff case.
  • Review case information to identify gaps in data and/or needed follow-up.
  • Follow up with managers, employees and/or volunteers for additional information.
  • Data entry to bring a case to resolved status.

All qualifications are required:

  • Professional experience maintaining sensitive and confidential information
  • Minimum of 6 years of experience working in human resources, labor relations or managing a team of employees
  • Strong analytical, critical thinking and problem-solving skills to escalate cases as needed
  • Proficient in Microsoft Office (i.e. Excel tracking and managing a shared inbox in Outlook)
  • Excellent verbal and written communication skills
  • Ability to demonstrate concern, patience, warmth, compassion
  • High degree of attention to detail
  • Comfortable with ambiguity and the ability to adapt to a fast-paced, ever-changing environment
  • Reliable internet service
  • A phone with the ability to make and receive long distance calls


Serve as the customer support agent supporting Red Cross managers, employees and volunteers who submit COVID-19-related exposure/diagnosis information to the HR mailbox: HR_COVID_Exposure@redcross.org.


This position supports the…

Details at a glance

  • Virtual Opportunity

How to Apply

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