Shelter Support

Title: Shelter Support

Purpose: Work with and support staff in assisting clients with basic requests/needs and the general functioning of the shelter. In addition, volunteers answer crisis calls and other calls that come into the shelter.

Supervision: Direct Services Manager and Volunteer Coordinator

Hours: One shift a week, any day 8:00 am - 8:00 pm

Essential functions:

• Greet and assist residents with various needs
• Answer crisis calls and fill out initial contact forms and relevant screening forms
• Answer and direct business calls
• Provide information collected from crisis calls to staff advocates so they can determine eligibility for admittance to shelter
• Assist with projects as needed
• Respond to visitors and direct to appropriate staff

Qualifications:

• Ability to work independently and as part of a team
• Strong interpersonal skills necessary to communicate with clients and staff effectively
• Must be able to multi-task efficiently
• Flexibility and willingness to work on a variety of tasks
• Knowledge of domestic violence and crisis intervention
• Ability to effectively engage in crisis intervention on the phone and in person
• Ability to get along well with others
• Basic understanding and acceptance of Crossroads philosophy and purpose
• Knowledge of Crossroads programs, services, and events
• Knowledge of community resources
• Good written and oral communication

Training:

• Online Violence Free Colorado training
• DV101 training session
• CORE Training
• Expanded Shelter Support Advocate Training