This is an AmeriCorps Member position with the nonprofit Sewa International. To learn more about AmeriCorps please visit https://www.nationalservice.gov/programs/americorps
The AmeriCorps Member Disaster Case Manager is a highly motivated and organized individual with a passion and talent for helping others.
During Blue Sky Periods, the AmeriCorps Member Disaster Case Manager helps to train affiliate volunteers in disaster case management to boost Sewa’s pool of case managers in the event of an emergency.
In the aftermath of a disaster, the AmeriCorps Member Disaster Case Manager will serve alongside Sewa’s team of disaster relief professionals to deliver direct services and identify appropriate strategies to assist families in crisis. AmeriCorps Member Disaster Case Managers utilize their knowledge of the community to establish effective relationships with neighbors in need, provide case management, referral, and seamless coordination with other community and supportive service activities that promote recovery support.
Outreach to victims/survivors of disaster or emergency
Maintain a caseload of 15 cases at any given time after disaster
Assess unmet recovery needs with the client through interviews
Conduct home visits
Explore all available options and identify the clients’ own resources and access government and community resources that will address the disaster-caused need
Work with clients to develop a Recovery Plan
Make appropriate referrals to fill gaps in assistance
Stay current on available resources and services
Have a comprehensive understanding of available programs
Track referrals and services
Keep a robust notes of the work done on the case on CiviCRM
Maintain case files and other paperwork as required
Follow-up with clients until files are closed
Prepare and submit reports as required
Provide translation and interpretation to clients as needed
Supports other Disaster Services efforts, as long as these activities are within the AmeriCorps guidelines and do not take away time from the essential functions of the Member service position
Members may be required to perform other position-related instructions within the scope of their normal service activities, as requested by their Supervisor, in alignment with the terms and conditions of the AmeriCorps grant, and subject to reasonable accommodation.
Members are expected to interface professionally, ethically, cooperatively, productively and effectively with the Disaster Services Coordinator, other Members with whom they serve, the clients whose cases they attend and the general community they are serving.
Bilingual (preferably) - Spanish, Vietnamese, Arabic, Urdu or Chinese
Experience working in areas of case management, disaster recovery, and/or advocacy preferred
Ability to maintain confidentiality
Ability to work both independently and as part of a team
Willingness to serve flexible hours
Superb interpersonal, time management, and organizational skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Strong attention to detail, meet deadlines and follow up in a timely fashion
A commitment to humanitarian issues, equal access to opportunity, and building resilient, welcoming communities
Bachelor’s degree from an accredited university or college or equivalent
Office and offsite including home visits
Must be a U.S. Citizen or be a permanent resident.
Enrollment in the program is contingent on the results of a National Service Criminal History Check that includes FBI fingerprinting and national record check, National Sex Offender Registry, and state criminal background check.
The intellectual demands include capacity for research of resources and services, and an ability to assess needs and determine the necessary response.
The emotional demands of this position are high. Because case management clients are individuals who often have not only survived trauma, but also continue to exist in uncomfortable, sometimes dire circumstances, success in this position is incumbent upon empathy, patience, a non-critical demeanor and an ability to guide individuals through rational decision-making without a loss of humanity in the process.
The emotional demands require the ability to manage stress as well.
Laptop / tablet
Service may include access to vulnerable populations
The Member is required to wear appropriate attire including the AmeriCorps Logo at all times during service hours
Disasters such as hurricanes, floods, epidemics or other emergencies may necessitate service be provided remotely or virtually using cellular or internet platforms.
This position will occasionally require driving or carpooling to Rosharon, TX.
In the event of a local, state, or federal disaster declaration, AmeriCorps members may be asked on a volunteer basis or be required by OneStar to activate to assist in disaster response and recovery activities within their communities. This may involve virtual service opportunities or in-person service opportunities. This may include service opportunities outside of the member’s standard service hours or in place of their standard service duties. In the event of a large-scale, high needs local, state, or federal disaster, AmeriCorps members may voluntarily or be required by OneStar to deploy to an area outside of their service area to assist in disaster response and recovery activities.
Sewa International, Inc. provides equal opportunity for all. We do not discriminate in any aspect of employment or service because of race, color, gender, national origin, age, disability, religion, sexual orientation, or any other improper criterion.
All AmeriCorps members have the right to request a reasonable accommodation in order to perform the essential functions of their position. Reasonable accommodations may be provided upon request. If you are a person with a disability and you would like to request a reasonable accommodation, please contact: Carole Juárez, AmeriCorps Program Coordinator, 713.931.4403 or AmeriCorps@sewausa.org.
Monthly living stipend
Education award upon completion of the service year
Access to the AmeriCorps job portal and other federal job listings
Access the the AmeriCorps alumni network
Access to Sewa’s large network of organizations and professionals in the non-proft and for-profit sectors
Development of key skills, such as: servant leadership, communication, problem solving and creativity
Opportunity to have a positive impact on the life of those in need