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Volunteer Opportunity

Blood Donor Ambassador

Posted by

American Red Cross Alabama Mississippi Region


New
|
Published 4 months ago

Recurring
A few hours per month

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor receives a sincere “thank you” for their donation. The American Red Cross aspires to be an organization fully committed to diversity and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement.

Responsibilities

  • Model excellent customer service behavior. Greet donors, escort as necessary and assist with initial intake and hand-offs through the blood donation process
  • Take temperature of potential donors (supplies provided)
  • Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution and watched for possible adverse physical reactions
  • Set up and maintain cleanliness in Reception and Hospitality Areas
  • Responsible to inform donors of current and upcoming donation promotions
  • May make reminder calls, re-schedule donor appointments, and perform follow up activities as directed

Time Commitment

  • Please note: Drives (and volunteer needs) are mostly during business hours on weekdays
  • Requires a consistent minimum of 6 hours per month

Qualifications

  • Ability to display the utmost professionalism and communication skills
  • Extremely comfortable working with people from diverse communities and backgrounds
  • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
  • Ability to explain/teach technology to donors and fellow volunteers
  • Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

Length of Appointment

  • Must be able to commit to at least 3 months of service

Development Opportunities

  • Gain valuable training and experience while providing an invaluable service to your community
  • Network and meet new people
  • Develop customer service skills that last a lifetime

Requirements

  • On-boarding with the American Red Cross Biomedical Department
  • Donor Ambassador Training
  • Ongoing training and refresher courses

Volunteer Application Instructions:

1. Go to www.redcross.org

2. Hover over the volunteer tab

a. Click on “Become a Volunteer”

3. Find and click on the red “Find My Volunteer Opportunity” button

4. Where it says “Enter Zip Code Here,” type in your zip code and click “Search”

5. Choose "Browse Volunteer Positions” then choose the opportunity interested in (Blood Services: Blood Donor Ambassador) (DO NOT choose one that says “NHQ”)

6. Click “Apply Now”

7. Create a Red Cross ID

8. Go through the application, following all prompts until you authorize the background check

a. If you have issues completing your application, click “Volunteer Help” in the upper right corner

You will be contacted by someone from the Volunteer Intake Team to help you through the process. Reminder: This is a volunteer role and an incredibly rewarding experience!

Thank you again!

In service,

Laura Puranen

American Red Cross

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude…

Details at a glance

  • On-site Location

Location

Montgomery, AL

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