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Volunteer Opportunity

Volunteer Caseworker- Help Military and Veteran Families in Erie County

Posted by
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Published 1 month ago

Purpose: Ensure military families' needs are met when faced with an urgent need.

Responsibilities:

  • Support the Red Cross mission
  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red
  • Cross client services consistently and correctly
  • Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
  • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
  • Maintain professionalism and conduct as stated in Red Cross policy

Qualifications:

  • Successful American Red Cross background check
  • Complete required national training and locally developed orientation
  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Ability to work with or without supervision
  • Effective verbal and written communication skills
  • Good customer service skills; Ability to work well with others
  • Willingness to gain knowledge of community resources
  • Able to work with culturally diverse populations


Purpose: Ensure military families' needs are met when faced with an urgent need.

Responsibilities:

  • Support the Red Cross mission
  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with…

Details at a Glance

  • Time Commitment
    A few hours per month
  • Recurrence
    Recurring
  • Wheelchair Accessible

Location

On-site
Erie, PA, USA

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