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Volunteer Opportunity

Client Relations - Client Awareness & Education Manager (CR213)

Posted by
The Class Consulting Group
|
San Francisco South Bay Area, CA

The Class Consulting Group


New
|
Published 24 days ago

Recurring
A few hours per week

About Us: 

The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/philanthropic organizations. It also offers community leadership opportunities to professionals. CLASS collaborates with its clients - the Non-Profit Organizations to help them realize their mission and create tangible value. CLASS offers business consulting services in Marketing, Strategy, Human Resources/ Organization, Finance and IT.  

 We are looking for motivated and committed individuals to join our volunteer-driven teams.  

 Position Type: Volunteering (All volunteering positions at The Class Consulting Group are unpaid) 

  Responsibilities: 

  • Understand the needs and motivations of our clients – community leaders and social/global impact influencers and organizations. 
  • Execute client-journey based learning approach to ensure clients are leveraging CLASS’s services to deliver business value. 
  • Design a robust and adaptable curriculum that will provide our customers with an engaging onboarding and continuing education experience. 
  • Support client research initiatives and key programs that help engage and build relationships with clients to ensure a high bar for creative excellence and brand cohesiveness. 
  • Launch and maintain client education tools (webinars and/or workshops) to scale our training programs. 
  • Execute critical components of local events strategy, production and marketing to bring internal teams and clients together for inspiration, celebration and collaborative learning. 
  • Build client education’s success metrics and implementation for all events, laddering into larger business goals and KPIs of CLASS. 
  • Partner closely with marketing team to produce videos, design assets, develop case studies and other relevant content to be leveraged in events, marketing campaigns and by fellow team managers. 

Requirements: 

Education Qualification & Experience 

  • Bachelor’s degree in business, finance or marketing or related field. 
  • 3-5 years of professional experience in client training, client success, account management, or similar client-facing role. 
  • Experience with social purpose-driven and community-driven products or audiences.  
  • Experience with outbound marketing across a variety of channels. 

Skills/Abilities 

  • Highly skilled in outbound messaging, positioning and program development — online & offline. 
  • Analytical skills and background, with ability to use data to power decision-making. 
  • Passionate about helping communities and community leaders at scale. 
  • Attention to detail and ability to learn quickly and deliver high-quality results. 

Commitment 

  • Minimum 1+ year of commitment for the unpaid / pro-bono position. 
  • Attend Weekly Meetings: 2 in-person and 2 conference calls. 
  • Time: Minimum 5 hours per week (excluding meeting time). 

Benefits: 

  • Leadership development opportunities. 
  • Networking opportunities. 
  • An opportunity to give back to the community 

 

 

About Us: 

The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/philanthropic organizations. It…

Details at a glance

  • On-site Location

Location

San Francisco South Bay Area, CA

How to Apply

Apply:  

 If you are interested in this opportunity or any other opportunities within CLASS, please apply on our website’s Career section using the link given above

Apply:  

 If you are interested in this opportunity or any other opportunities within CLASS, please apply on our website’s Career section using the link given above

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