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Volunteer Opportunity

Volunteers Needed to Support Local Blood Drives in Montour County PA

American Red Cross Greater Pennsylvania Region


New
|
Published 2 months ago

Recurring
Weekdays
A few hours per month

ovide excellent and enthusiastic customer service to enhance the blood donor

experience. Engage with blood donors to promote blood donation and set the

stage for a long-term commitment to regular blood donations. Express gratitude

and ensure each blood donor is sincerely thanked for their donation.         

-Greet donors, explain the donation process as necessary and

assist with initial intake and hand offs through the blood donation process          

-Manage donor flow at temp taking station to ensure only

donors passing temp screen are permitted access.       

-Explain purpose of temperature screen to donors and ensure

they understand reason for deferral if applicable.          

-Direct donor to next step of donation or options for future

donations if deferred.     

-Model excellent customer service behaviors.         

-Ensure blood donors have relevant information and that

questions are answered appropriately while creating a favorable impression of

the blood donation process.         

-Learn and share the Red Cross story, including the mission,

vision, and values       

-Provide customer service to donors in the Hospitality Area

by ensuring that each donor is recognized for his/her contribution. Report

possible adverse post-donation physical reactions to the collections staff.

-Set up and maintain cleanliness in Reception and Hospitality

Areas, and Donor Areas/Beds as requested          

-Work with collections team supervisor or charge staff to

match donor’s blood type with the best product for maximum impact          

-Responsible to inform donors of current and upcoming

donation promotions          

-May make reminder/cancellation calls, re-schedule donor

appointments, and perform follow up activities as directed


-Time commitment- 1+ shift per month. Average shift is

5-6 hours         

-Ability to display the utmost professionalism and

communication skills          

-Extremely comfortable working with people from diverse

communities and backgrounds        

-Ability to understand technology needed for position: Donor

Check-in, Donor Tablet, Rapid Pass, Donor App. 

-Ability to explain/teach technology to donors and fellow

volunteers 

-Ability to regularly commit to schedule, arrive punctually

and adapt to a change driven culture 

NOTE: Must 18 or over age requirements to take temperatures,

but not the other Donor Ambassador tasks 

To get started,

please visit: https://www.redcross.org/volunteer/become-a-volunteer.html

ovide excellent and enthusiastic customer service to enhance the blood donor

experience. Engage with blood donors to promote blood donation and set the

stage for a long-term commitment to regular blood donations. Express gratitude

and…

Details at a glance

  • On-site Location

Location

Montour County

Danville, PA

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