SKH Patient Navigator



Times of day

Weekday Afternoons

Time Commitment

A few hours per week


Long-Term (6 months-1 year)


Boston Healthcare for the Homeless/Stacy Kirkpatrich House
461 Walnut Avenue
United States


Position Description

Volunteers filling this role will support our program by escorting medically-vulnerable patients recuperating in our medical respite facility to outside appointments. As our patients age and become more complex, the need for safe transport to appointments has become vital to the care we provide.


Patient Navigators will escort medically vulnerable patients to appointments and ensure they are properly checked-in and registered. Should the patient’s condition require, we may request that the volunteer stay for the duration of the appointment and ensure safe travel back to Stacy Kirkpatrick House. Transportation to the appointments will usually be via Uber or Lyft. An Uber or Lyft account is NOT required to be a volunteer.


When there are no patients to accompany to outside appointments, volunteers serving as a Patient Navigator may assist staff by answering phones, organizing medical records, preparing new admission charts, organizing patient transportation plans, and offering reading materials, conversations, and good cheer to patients.



  • A genuine interest in getting to know individuals experiencing homelessness
  • Excellent communication & “people” skills
  • Ability to follow directions, but work with limited direct supervision
  • Ability to be flexible and assist with other tasks, as needed
  • Responsible for BHCHP phone/pager while serving
  • Safety awareness



Volunteers will start service at our Stacy Kirkpatrick House at 461 Walnut Avenue in Jamaica Plain, but will travel to appointments with patients throughout the Boston-area, including, but not limited to: Boston Medical Center, Massachusetts General Hospital, and Tufts Medical Center.



We are looking to fill at least one shift every Tuesday, Wednesday (afternoon only) or Thursday 8:00a-12:30p or 1:00-5:00. Volunteers are asked to serve for a minimum of six month (three if serving during the summer).


Benefit to Volunteer

Volunteers in this role will have the opportunity to interact closely with an underserved population and to observe how a health care agency of this nature operates. Volunteers will observe and engage with patients with varying health, mental health, and addiction issues. If interested, the volunteer will have the opportunity to become certified in CPR. 


  • Training Provided


  • International Volunteers

How To Apply

Go to our online volunteer application at and click the blue "Apply Now" button two-thirds the way down the page. In your application, please mention you found this opportunity on Idealist.