Helpdesk Specialist VISTA

Published

07/18/2018

Start Date

08/01/2018

End Date

07/31/2019

Time Commitment

Full time (30+ hrs/wk)

Duration

Long-Term (6 months-1 year)

Address

Tramway Nonprofit Center
3532 Franklin Street
Suite F
Denver
CO
80205
United States

Description

Work Environment: Denver’s Early Childhood Council operates in a fun, modern office space. Our building is a shared space, housing a wide variety of non-profits that you could meet over lunch or at one of our building-wide happy hours! We value work-life balance, as well as providing opportunities for professional growth for all staff.


Duties: here are some examples of concrete tasks you could be working on:

·           Respond to help desk questions via email, phone, and GoToMeeting

·          In conjunction with project staff, provide great customer service responsive to the needs of the Early Childhood Council’s (ECCs) across the state

·          Assist with ongoing support and quarterly trainings for ECCs and partners at the Office of Early Childhood

·          Assist with development of evaluation tools for assessing the success of the help desk support efforts

·          Utilize evaluation from program participants, staff and advisory board members on support practices and programs

·          Be familiar with the quality improvement programs offered by the ECCs and provide insightful guidance on how to best leverage ecConnect to meet goals

·          Create standard responses to recurring questions and FAQs

·          Attend regular team meetings via GoToMeeting

·          Participate in training related to SugarCRM, Salesforce, Drupal, and ecConnect

Benefits

  • Stipend Provided
  • Training Provided
  • Housing Available

How To Apply

erin@denverearlychildhood.org
https://my.americorps.gov/

This is a full time position through the AmeriCorps VISTA program. Qualified candidates must be part of the AmeriCorps VISTA program, and submit their application via the AmeriCorps portal: https://my.americorps.gov/. To learn more about the VISTA program, check out: https://www.vistacampus.gov/sites/default/files/how_to_apply/index.html


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