Become a Crisis Counselor and support people across the country



Time Commitment

A few hours per week


Long-Term (6 months-1 year)


United States


Crisis Text Line provides free, nationwide, 24/7 support for people in crisis, all via text message. The service is powered by volunteer Crisis Counselors who work remotely from anywhere on their computer. Crisis Counselors answer texts from people in crisis, and are trained in techniques to bring them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning. Interested in becoming a volunteer? Learn more below:

What is the process for becoming a Crisis Counselor?

Step 1: Fill out an application at

Step 2: Consent to a background check

Step 3: Complete a 30-hour web-based training that is led by a Crisis Counselor Coach

Step 4: Take your first shift and start supporting people in crisis!

What you get out of this experience:

The opportunity to learn and develop your skills in active listening, collaborative problem solving, and crisis management all from the comfort of your home (these skills can help in your personal relationships too!). Many of our Crisis Counselors also highlight Training and the volunteer experiences on their resumes and LinkedIn profiles.

Ready to apply?

Learn more about this opportunity and apply at

If you have any questions, please email

Crisis Text Line is an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for all employees and Crisis Counselors.




  • Training Provided


  • Groups

How To Apply

Visit to learn more and apply