Volunteer Long Term Care Ombudsman



Time Commitment

A few hours per week


Long-Term (6 months-1 year)


Volunteers needed throughout ALL of Vermont (location below is for contact person)
VLA 177 Western Ave., Suite 1
St. Johnsbury
United States


Volunteers needed statewide!

The Vermont Long-Term Care Ombudsman Project protects the health, welfare and rights of people who live in long-term care facilities including nursing homes, residential care homes and assisted living residences.

Our presence helps to improve the quality of life for those who need long-term care services and makes the long-term care system better for those who need it. We resolve individual complaints, educate people about their rights, and advocate for administrative and legislative changes that protect consumer rights and allow seniors to make decisions about where and how they will live.

Volunteer Ombudsmen expand our capacity to address the needs of long-term care residents.

If you become a volunteer ombudsman, you will work under the supervision of paid staff as an advocate for residents of long-term care facilities (nursing homes, residential care homes and assisted living residences.) You will be assigned to facilities in your community and make frequent, unannounced visits.

During these visits, you will respond to resident complaints, report serious problems to supervisors, and provide residents and their families with information that helps improve residents’ quality of life and quality of care.

Volunteer ombudsmen must be committed to promoting and protecting the right of each resident to self determination and a dignified existence.


  • Training Provided

How To Apply


Volunteer ombudsmen must be at least 18 years old. You must complete an application be interviewed by our paid staff, provide references, and consent to a criminal background check.

Once accepted into our program, volunteers complete 20 hours of combined self study and classroom training and 30 hours of field training to become a certified volunteer ombudsman. Volunteers are required to attend 14hours of in-service trainings each year. You must provide your own transportation, but we reimburse for mileage. We ask for a commitment of 3-5 hours per week for a minimum of 1 year.

For more information and to obtain an application, please email aharter@vtleglaid.org or call 802-424-4703.