Helpline Advocate



Start Date



Long-Term (6 months-1 year)


United States


Are you a good listener?

Are you comfortable talking on the phone?

Do you have a passion for helping others?

If you answered yes to these questions, I have an opportunity that may be perfect for you!

Family Violence Project has an ongoing need for volunteer advocates to help answer our 24-Hour Helpline for those affected by domestic violence. As a volunteer advocate on the helpline, you will make a difference in people’s lives by volunteering once a month from the comfort of your home. Do you worry that you won’t know what to say? Family Violence Project offers a free training that prepares you for this volunteer role; also, a staff person will always be available to assist you by phone while you are volunteering. Participants in the training will learn about the complex issue of domestic violence, the staff and services of Family Violence Project, and how to talk with callers and help them create safety plans. Although successful completion of our training is required for this volunteer role, no other experience is necessary.

Our volunteer advocates do very important work and handle many sensitive situations. That’s why Family Violence Project offers a free 45-hour volunteer training to those interested in helping us help others. This training is offered two to three times a year throughout Kennebec and Somerset Counties. Why is it 45 hours? Because there’s a lot to learn about domestic abuse and about how we can best support and assist the people who put their trust in us. Everyone’s situation is different and there are no cookie-cutter answers. Also, the knowledge you’ll gain through the training will help you know what questions to ask in order to help someone make the best decisions he/she can. Yes, the training is a serious time commitment, but it is well worth it! Successful completion of the training is required for several of our volunteer positions, specifically those that involve direct contact with those utilizing our services.

Interested in volunteering? We hope so! Family Violence Project's next volunteer training will be held in Waterville starting September 18th. Volunteer interviews must be completed by the end of the business day on Tuesday, September 11th. While the training itself is free of charge, we ask for a $25 donation from those who are financially able to provide it; this will help cover the cost of background checks. The inability to make a donation will not prevent a person from participating in this opportunity!   To apply to be a volunteer, please contact Jaime (Co-Director of Advocacy Programs) at 207-620-9044 or Please be aware that all applicants to our volunteer program must successfully complete background and reference checks.




  • Training Provided