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Engagement Manager

Posted by
The American Red Cross | Washington, DC
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The American Red Cross


New
|
Published 28 days ago

Recurring
October 15, 2019
December 31, 2019
Weekdays
A few hours per week
Long-Term (6 months-1 year)

This position supports the National Headquarters (NHQ) Volunteer Services (VS) Department. This is a remote (volunteer-from-home) position. The Volunteer Engagement Lead is responsible for overseeing “The Volunteer Experience” for volunteers serving in the NHQ VS department. They also provide leadership to a core group of volunteer leaders (such as Engagement Unit Coordinators).

Key responsibilities:

  • Consults with NHQ VS Units on position on-boarding, planned growth experiences, and volunteer career development.
  • Provides consultation, coaching and training resources to promote positive workforce relationships (employees with volunteers, volunteers with volunteers) and effective ongoing volunteer engagement.
  • Follows up with volunteers and units to ensure proper placement and job satisfaction.
  • Consults with units regarding the leadership potential of volunteers and supports requesting units in developing leadership and advancement opportunities for volunteers.
  • Serves as the point of contact for reassignment or referring volunteers to other departments, or if not a fit for Red Cross to other agencies.
  • Connects supervisors of volunteers to Volunteer Services HR relations team for mediation and facilitation of volunteer grievance and performance related issues.
  • Leads ongoing discussions with requesting units about volunteer engagement cycle, roles and responsibilities working to identify what’s working and lessons learned.
  • Conducts exit interviews.
  • Works with team members to ensure the integration of their work with volunteer recruitment, referrals and screening, recognition, and Volunteer Connection.
  • Provides support to Volunteer Engagement Unit Coordinators as needed
  • Provides support to NHQ VS Units with volunteer interviews as needed
  • Provides support to units with Global GroupShare and Global Shift Tool requests and questions as needed

Qualifications:

  • Enthusiastic about Red Cross mission and programs, required
  • Proven leadership in nonprofit or for-profit organizations, required
  • Cultural sensitivity to diverse audiences, required
  • Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service, required
  • Work well both individually and with others, required
  • Relevant, complementary management and/or technical skills/operational experience, required
  • Relationship building skills working collaboratively with staff partners as well as board members, senior management, and other volunteer partners as needed, required
  • Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience, required
  • Availability during business hours, required
  • Experience with Volunteer Connection, highly preferred
  • Ability to learn new web-based programs and data management systems, required


This position supports the National Headquarters (NHQ) Volunteer Services (VS) Department. This is a remote (volunteer-from-home) position. The Volunteer Engagement Lead is responsible for overseeing “The Volunteer Experience” for…

Details at a glance

  • Remote Possible
  • Training Provided

Location

431 18th Street, NW, 1st Floor, Washington, DC 20006

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