Volunteer Secretary for SSAFA Derby City Division



Start Date


End Date


Times of day

Weekday Mornings

Time Commitment

A few hours per week


Long-Term (6 months-1 year)


Derby City Division
United Kingdom


Debt or homelessness; physical injuries, addiction or mental health struggles; relationship breakdown or bereavement: whatever challenges they’re facing, members of the Armed Forces community can rely on SSAFA.

Volunteers are at the heart of our work with the Armed Forces family. Our network of more than 5,800 trained volunteers provides practical and emotional support for serving personnel, veterans and military families across the UK and worldwide. In 2017 alone, SSAFA worked with than 73,000 members of the Armed Forces community, helping those who risk their lives to protect us to lead independent lives with dignity.

Can you spare some time to support SSAFA’s vital work with the Armed Forces community? You can meet inspiring people, gain confidence and learn new skills as part of our volunteer network across the UK and on military bases around the world.

Volunteer Division Secretaries manage the team of volunteers within the divisional area and are themselves supported by the Branch Secretary. They will receive local induction training about SSAFA and attend both a Caseworker’s course and Branch Management course upon joining the organisation. Division Secretaries can, of course, also do casework.


Duties of a Division Secretary include:


·       Responsibility for the oversight of all casework activity within a divisional area.

·       Ensuring that funds for casework are available and properly administered.

·       Promoting the services of SSAFA to those eligible in the area and utilising the services of the Branch Publicity Officer.

·       Monitoring and supporting new volunteers as appropriate.

·       Allocating cases to Caseworkers, monitoring casework progress, and providing any necessary support. Matters to consider include:

a) matching caseworkers’ skills to clients and if necessary allocating more than one caseworker to a difficult case.

b) carrying out a basic risk assessment using information available on each case and its location.

c) personally providing support during the investigation and determination of action in each case.

d) when in doubt or difficulty seeking the advice of the Branch Secretary or Central Office.

·       Providing guidance on the almonisation process within the Branch; providing quality control on the completion of Form A and related actions; and with the Division Treasurer ensuring funds for casework are available and are properly administered.

·       Maintaining Case Management System (CMS) and casework records, and ensuring each case is closed as required by current CMS requirements.

·       Ensuring all reports and returns to Branch and Central Office are submitted in accordance with current timescales.

·       Coordinating the work of Visitors and Helpers.

·       Arranging periodic meetings for volunteers within the Division and ensuring volunteers are up-to-date with training (including attendance at periodic refresher training and study days).

·       Establishing and maintaining links with local Service committees where appropriate.

·       Co-ordinating the Division fundraising and awareness activities, in collaboration with specific Branch role holders where available.

·       Ensuring the Branch Chairman and Secretary are kept fully updated on activity and Caseworker availability within the Division.

·       Attending Branch Executive meetings as required by the Branch Chairman.

·       Ensuring that all data processed or held as part of the role is processed and held strictly in accordance with SSAFA’s data management policies and procedures.

·       Complying with and promoting SSAFA values and standards, including the code of confidentiality.


Essential and Desirable Requirements


Interviews and references are part of the recruitment process and this role is subject to Disclosure and Barring Service (DBS) or country-equivalent vetting checks.  Divisional Secretary’s must also be empathetic and non-judgemental.


An Armed Forces background is not essential, a driver’s licence and own transport is beneficial for some geographical areas but IT and report writing skills are essential.  All volunteers are required to adhere to SSAFA’s Volunteer Policy.


Time Commitment


There are no minimum or maximum requirements for the amount of time you are available to volunteer with SSAFA each month. We are happy to work flexibly and considerately with volunteers who have other commitments such as employment, children, carer responsibilities etc. Lots of volunteers doing a little amount each month means that we can support all the clients that want our help and support. 




  • Training Provided