Service to Armed Forces (SAF) Regional Hero Care Network Caseworker Trainee



Time Commitment

A few hours per month


Long-Term (6 months-1 year)


United States


The Red Cross helps members of the military, veterans and their families prepare for, cope with, and respond to, the challenges of military service.

Provide family follow-up services to military members and their families.

  • Support SAF policies, procedures, and protocols related to family follow-up.
  • Provide follow-up on all SAF cases in office’s jurisdictional area. Tasks include accessing the web-based SAF Case Management System (Self-Service), making follow up calls, and logging case notes on a regular basis.
  • Acquire a working knowledge of local, state and federal resources aiding military members, military families, and veterans.
  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with American Red Cross policies.
  • Positively represent the ARC to the military, their families, and the veteran community.
  • Attend scheduled meetings with Supervisor and record volunteer hours monthly.

Volunteers with a phone, computer and internet access can work remotely.

Must pass background check.




  • Training Provided

How To Apply


To start the volunteer application, simply:


  1. Visit
  2. Click on “Volunteer” 
  3. Click on “Become a Volunteer”
  4. Click on the red button labeled “Find Opportunities & Apply” located about half-way down the page
  5. Type in your zip code over the words “Volunteer in your area” and click “Update”
  6. Browse volunteer opportunities generally available in your community. Click on each position title to bring up position details.
  7. When you find a position that you would like to apply for (just one), click the red “Apply Now” button
  8. Fill out the boxes on the right side of the page and click on the “Create my Red Cross ID”
  9. Then complete all application steps including authorizing a background check