TALK Line Telephone Counselor




Long-Term (6 months-1 year)


1757 Waller Street
San Francisco
United States


Time Commitment: 1 full year, 5 hours per week

Training Required: 30+ hours, 6-part series over 3 weeks

Location: Main office in Haight-Ashbury – 1757 Waller St. 94117

Telephone Aid in Living with Kids, TALK Line, is a 24-hour parent helpline staffed primarily by volunteers. TALK Line handles over 3,800 calls per year, offering round-the-clock telephone counseling to anyone seeking support on topics related to caring for children. As a TALK Line Telephone Counselor, you will be part of a supportive network that parents can reach out to in times of need and lean on to cope with stress.

Volunteer Responsibilities:

• Serve as a compassionate, non-judgmental listener for parents and caregivers in distress

• Make weekly, outgoing calls to a caseload of 1 – 5 assigned clients desiring ongoing support

• Attend a weekly, one-on-one, meeting with a supervisor to debrief calls

TALK Line volunteer shifts are available 7 days per week between 8am and 11pm.

Volunteers must complete an initial 30+ hours of training over the course of about 3 weeks – 4 weeknights and 2 full Saturdays of classroom instruction; followed by 5 – 10 hours of hands-on training, listening and responding to live calls with supervision.

Once trained, volunteers are expected to spend 4 – 5 hours per week handling calls at the main office in Haight-Ashbury for a minimum of 1 full year.

TO APPLY: email your resume to with “Volunteer Application” in the subject line.


  • Training Provided


  • Groups