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Volunteer Intake lead

Posted by
The American Red Cross | Washington, DC
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The American Red Cross


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Published 5 months ago

Start Date

February 25, 2019

End Date

June 30, 2019

Time Commitment

A few hours per week

Duration

Long-Term (6 months-1 year)


This position supports the National Headquarters (NHQ) Volunteer Services (VS) team. This is a remote (volunteer-from-home) position. The purpose of this position is to welcome new volunteers to the organization and guide them through the intake process.

Responsibilities:

* Serve in a leadership role to remotely engage and motivate intake volunteers to achieve common goals

* On-board new VIPC intake volunteers, following up on referrals, ensuring training and serving as a mentor

* Regular meetings and communications with the VIPC management, intake volunteers in assigned region and meet with Regional Volunteer Services teams as appropriate.

* Provide intake volunteers with technical assistance and troubleshooting guidance for Volunteer Connection

* Ensure additional training for the VIP Center activities within assigned region


Qualifications:

* Broad understanding of the American Red Cross and its opportunities for volunteer service (training provided).

* Enthusiastic about American Red Cross programs.

* Experience leading a team of volunteers.

* Ability to work with computer database (training provided)

* Excellent oral communication skills - ability to express ideas and facts clearly

* Comfortable making phone calls to volunteers.

* Previous experience with customer service is a plus.

* HR experience or experience conducting interviews a plus.

* Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience.

This position supports the National Headquarters (NHQ) Volunteer Services (VS) team. This is a remote (volunteer-from-home) position. The purpose of this position is to welcome new volunteers to the organization and guide them through the…

Details at a glance

  • Remote Possible
  • Training Provided

Location

431 18th Street, NW, 1st Floor, Washington, DC 20006

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